Performance Specialist
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Build the future with us
Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Performance Specialist, you will play a key role in increasing the performance of Financial Service Managers through training delivered individually or in groups, using our Lean methodology.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
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What you’ll accomplish with us
As a Performance Specialist, you’ll be at the core of our mission. Here are the main responsibilities:
Individual Training and Dealership Visits
Prepare visits thoroughly:
Obtain and analyze sales data (UniFI) to identify FSM development needs.
Discuss FSM requirements based on PACT/Lean and retailer objectives with the Consultant.
Conduct dealership visits:
Build strong, trustworthy relationships with FSMs to facilitate training.
Deliver tailored individual training on iA products, compliance, sales techniques, and handling non-met clients or credit refusals.
Use varied methods (role-playing, listening to recordings, attending client meetings) to identify areas for improvement and provide constructive feedback.
Promote the use of corporate tools and systems.
Follow-up after visits:
Update visit reports in Salesforce and share with all relevant parties.
Perform targeted follow-ups (calls, emails, performance analysis) for priority accounts.
Group Training
Deliver classroom and virtual training using iA Dealer Services material.
Ensure sessions are professional, engaging, and adapted to participant needs.
Maintain participant interest and ensure understanding of content.
Promote consistency in teaching methods and adherence to compliance standards.
Collect attendance records and forward to the responsible manage
Integration of new FSM
Assist new FSMs with onboarding and one-on-one coaching:
Office setup, tools, forms, software, and administrative processes.
Role-playing and practical exercises.
Monitor performance regularly (weekly calls) and provide corrective actions if needed.
Ensure compliance and completion of training logbooks.
Administrative tasks
Maintain training materials up to date.
Prepare and submit reports required by management.
Inform the Performance Manager of any issues that could impact client relationships or compliance.
Notify the Performance Manager of schedule changes to ensure optimal coverage.
Submit expense reports weekly and attend meetings as requested.
Act professionally and in compliance with the Company’s Code of Business Conduct.
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What could accelerate your success in this role
We’re looking for someone who:
Is known for their strong analytical skills for interpreting sales data
Stands out for their excellent communication and interpersonal abilities
Demonstrates extensive knowledge of the market and operations of a business office
Is recognized for their familiarity with Lean methodology and performance improvement techniques
Knowledge of systems used by retailers (UniFI, UniFI 2.0, Dealertrack, Equifax, etc.)
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Why you’ll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
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Apply now and get ahead of your career, where your talent really belongs!
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Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
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