Position Number: 244532-67
Position Available: Patient Navigator
Status: Regular Part Time (0.5 FTE)
Department: Patient Flow
Union: Non-Union
Shifts: Days, Evenings, Weekends
Rate of Pay: $44.82 -> $56.02
Posting Date: July 14, 2026
Closing Date: July 28, 2026
Internal applicants must apply by 11:59pm on July 28, 2026.
About Joseph Brant Hospital:
Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.
Position Summary:
The Clinical Navigator is the initial point of contact for the Outpatient Palliative Care Team. The primary responsibility of this role is to assess patient support needs and to navigate patient care options within Joseph Brant Hospital and within the community.
Responsibilities:
- Acts as the initial contact for all incoming calls from patients, families, community agencies and physicians for the Palliative Care Team.
- Initiates and enters all referrals to the Palliative Care Team.
- Conducts health assessment of patient and determines clinical needs in collaboration with the Palliative Care Team.
- Documents, tracks and prioritizes care requests to ensure all patients and families receive a timely response.
- Completes follow-up calls to patients and/or families to ensure care needs have been met.
- Liaises with CCAC, community agencies, clinics, pharmacies and family physicians.
- Prepares reports and participates in all team meetings and rounds.
- Maintains and updates all patients medical records and files including patient and family risk indicators.
- Drafts all statistical reports as required.
- Uses critical thinking skills to escalate more urgent patient care needs.
- Assists the palliative care team in providing palliative care education to various organizations within the community that provide support toe palliatiive patients and their families.
- Supports the team with respect to research activities and learner placements.
Qualifications:
- Current Certificate of Competence in the Province of Ontario as a Registered Nurse.
- Previous experience working palliative care required, experience in outpatient palliative care preferred.
- Knowledge of pain and symptom management.
- Demonstrated ability to work independently or as part of an interprofessional team.
- Excellent interpersonal and conflict resolution skills.
- Knowledge of support services and resources in the community.
- Excellent written and verbal communication skills.
- Knowledge of Word, Excel and Meditech.
- Demonstrated reliable attendance, punctuality, availability and performance required.
Please Note: Assignment subject to change based on the needs of the department.
To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.
Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [email protected] or at 905-632-3737 ext. 4129.
This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.
Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.
