Contract Type: Contract, 12 Months
Work location: Burlington, ON, L7P 0G3
CH Site: Administration office
Flexible work arrangement: Onsite
Vacancy Status: Current Opening
Posting Start Date: September 2, 2026
Posting End Date: September 20, 2026
Reporting to the Senior Manager, Programs & Services, the Programs & Services Resource Lead plays a key role in supporting the successful delivery of programs, camps, and events across Conservation Halton. Through the coordination of staffing, records management, and operational resources, this position helps ensure teams are equipped to deliver exceptional visitor experiences while maximizing program capacity, efficiency, and service excellence.
- Coordinate staffing, scheduling, onboarding, training records, and payroll administration for large seasonal teams.
- Maintain accurate employee records, certifications, training documentation, and operational databases.
- Collaborate with managers, coordinators, supervisors, and program teams to ensure appropriate staffing and resource allocation.
- Monitor program registrations and participation trends, adjusting staffing and operational plans to meet demand.
- Support the growth of programs and events by helping maximize capacity, bookings, and business opportunities.
- Provide on-site operational support for programs, events, and seasonal activities across Conservation Halton parks.
- Assist with communications related to onboarding, scheduling, service updates, and operational changes.
- Support program teams in delivering high-quality guest experiences through effective staff deployment and problem-solving.
- Collaborate with cross-functional teams to ensure information, resources, and operational requirements are coordinated effectively.
- Identify opportunities to improve processes, staffing efficiencies, and program delivery outcomes.
- Support the administration and delivery of competitive snow sport programs in partnership with the Milton Heights Racing Club (MHRC), working closely with Technical and Administrative Head Coaches to coordinate program operations and participant needs.
- Serve as a liaison between competitive program staff, participant families, MHRC volunteers, and Conservation Halton teams, helping ensure effective communication, coordination, and continuity of program activities throughout the year.
- Post-secondary diploma or degree in Recreation, Sport Management, Business Administration, or a related field.
- Minimum three (3) years of experience in a recreation, events, hospitality, or similar service-based environment.
- Previous experience supporting camps, outdoor recreation programs, snow schools, mountain bike programs, events, or similar operations is an asset
- Minimum three (3) years of experience scheduling and coordinating large employee teams.
- Experience maintaining payroll records and supporting payroll administration processes.
- Experience working with large volumes of data, records, and operational information.
- Experience tracking registrations, enrollments, rosters, or other program-related records.
- Strong proficiency with Microsoft Office applications and digital workforce management systems.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal, customer service, and communication skills, with the ability to work effectively with staff, participants, families, and stakeholders.
- Demonstrated problem-solving, decision-making, and creative thinking abilities.
- Proven ability to collaborate across departments and support a variety of operational teams.
- High attention to detail and accuracy in scheduling, record keeping, and administrative processes.
- Ability to work both indoors and outdoors in various weather conditions and lift up to 40 lbs when required.
- Comfort working with technology, data management tools, and evolving workplace systems, including AI-enabled solutions.
- Experience using Dayforce, WorkHub, Connecteam, Sling, or similar workforce management systems is an asset
- Recreational sport certifications (e.g., CSIA, CASI, PMBIA) or familiarity with recreational sport programming are an asset
- A valid Ontario Drivers Licence, minimum Class “G ”, with a satisfactory Driver’s Abstract is required. *Abstract completed by Conservation Halton.
- Starting at $27.56 per hour based on a 40-hour work week.
- Option to enroll in the OMERS defined benefit pension plan, with generous employer-matching.
- Free access to Conservation Halton and Conservation Ontario parks
- Season pass to Glen Eden
- Discounts on Conservation Halton/Glen Eden services, food, and merchandise
- You will work in an inspiring setting with views of the Niagara Escarpment and no traffic lights for several miles
- You will work with a creative, talented and solutions-focused team
- You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
Diversity and Inclusion – We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.
Learning and Innovation – We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.
Person-Centered Service – We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.
Collaboration – We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.
Sustainability – We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.
Integrity – We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.
Resilience – We are positive and proud of our ability to quickly and effectively respond to change.
Please email your application to [email protected] by September 20, 2026
Your application should include:
- Your resume and cover letter in one pdf document
- Reference your name and the position title in the subject line
- In the body of your email, please indicate where you heard about this opportunity
We thank all applicants for their interest however only those selected for an interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Pursuant to the Municipal Freedom of Information and Protection of Privacy Act, personal information provided through the recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1), as amended, for the purpose of determining eligibility for employment and volunteer positions with Conservation Halton. Personal information is collected and managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Questions about the collection of information can be directed to the Freedom of Information Coordinator, Office of the President & CEO, 2596 Britannia Road West, Burlington, Ontario, L7P 0G3, 905-336-1158 ext. 2236, [email protected].
