Huntsville, On Booking agent Jobs – 1 Openings This Week

Front Desk Agent
Best Western Plus Muskoka Inn —Huntsville, ON
- From $18 an hour
- Weekends as needed
- Hospitality
- Customer service
- Basic math
Quick apply
6d

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Front Desk Agent
Best Western Plus Muskoka Inn —Huntsville, ON
Financial Accuracy: Process guest payments, authorize credit cards, and perform daily front desk accounting tasks with precision.
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Quick apply
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Front Desk Agent

Best Western Plus Muskoka Inn
Huntsville, ON

Quick apply

Job details

Seasonal
From $18 an hour
6 days ago

Qualifications

Hospitality
Customer service
Basic math
Data entry
Computer skills
Phone etiquette
Cash handling
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional and hospitality-driven Front Desk Agent to join our team at Best Western. As the face of our hotel, you will play a crucial role in delivering the "World's Largest Hotel Family" experience by providing exceptional service to our guests from check-in to check-out. The ideal candidate will be an organized multi-tasker who thrives in a fast-paced environment and possesses a genuine passion for guest satisfaction. Whether handling reservations or coordinating with housekeeping, you will ensure every guest enjoys a seamless and comfortable stay.

Duties

Guest Relations: Greet guests warmly upon arrival, manage the check-in and check-out process efficiently, and provide a high level of personalized customer service.

Reservations & Communication: Manage the hotel’s multi-line phone system, handle room bookings, and provide accurate information regarding rates, amenities, and local attractions.

Financial Accuracy: Process guest payments, authorize credit cards, and perform daily front desk accounting tasks with precision.

Operational Support: Coordinate with the housekeeping and maintenance departments to ensure room readiness and resolve guest requests promptly.

Problem Resolution: Address guest concerns or issues with empathy and professionalism, ensuring a positive resolution.

Administrative Tasks: Maintain organized guest records, handle mail/deliveries, and perform accurate data entry within the Property Management System (PMS).

Safety & Presentation: Maintain a tidy and welcoming lobby area and adhere to all safety and security protocols to protect guests and hotel property.

Skills

Hospitality Mindset: Exceptional customer service skills with a friendly, "can-do" attitude.

Technical Proficiency: Strong computer skills; experience with Hotel Property Management Systems (e.g., Opera or Visual Matrix) is highly desirable.

Communication: Excellent verbal and written communication skills with professional phone etiquette.

Organization: Ability to prioritize tasks, manage time effectively, and maintain attention to detail during busy shifts.

Flexibility: Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Problem Solving: Quick thinking and the ability to remain calm and professional under pressure.

Basic Math: Proficiency in handling cash and processing financial transactions accurately.

This position requires a proactive individual who can represent the Best Western brand with integrity and warmth. Prior experience in the hospitality or tourism industry is considered a significant asset. The successful candidate will be a vital part of our mission to create "Leading Hospitality" and ensure our guests feel right at home.

Pay: From $18.00 per hour

Work Location: In person

Quick apply

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