Reports To: Group Sales Supervisor
Position Overview
The Group Sales Representative is a key member of the Sales Centre team and works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with schools, youth organizations, corporate clients, and tour operators to support the continued growth of the resort's group business.
Reporting directly to the Group Sales Supervisor, this role manages the group booking process from initial inquiry through to execution, coordinating with Marketing, Special Events, Snow Sports School, Rentals, Food & Beverage, Finance, and other operational departments to ensure the successful delivery of all group visits and events. As the primary point of contact for group clients, the Group Sales Representative acts as a central communication hub, ensuring all departments are aligned and that guest expectations are clearly understood and exceeded. This role is responsible for maintaining accurate booking records, coordinating logistics, managing invoicing requirements, and supporting relationship development with key group accounts. The successful candidate will work collaboratively across departments to support resort operations and provide coverage and assistance within Guest Services, Rentals, Snow Sports School, and Special Events as required.
This is a full-time seasonal position, working 5 days out of 7 per week from October through May each operating season. Please note that full-time hours may not be available during the beginning and end of the operating season, as well as during other slower business periods.
Alberta Employment Standards regarding probationary periods apply.
JOB DUTIES / RESPONSIBILITIES:
- Working with the Group Sales Supervisor and Marketing Executive to coordinate and facilitate all group bookings, including:
- Schools and Youth Groups
- Corporate Groups
- Adult Groups
- International Groups
- Assist with the planning and execution of resort special events in conjunction with the Special Events Coordinator
- Coordinate and host familiarization (FAM) tours for tour operators, travel trade partners, and other industry stakeholders
- Prepare and process invoices, deposits, payments, and financial documentation as required
- Ensure all pricing, products, and group packages are accurately configured within RTP and related reservation systems
- Coordinate departmental requirements and communicate booking details across the organization, including Food & Beverage, Snow Sports School, Rentals, Guest Services, and Special Events
- Prepare and distribute function sheets and operational information for group activities
- Ensure all booking requirements are confirmed and fulfilled, including:
- Lift Tickets
- Rentals
- Lessons
- Food & Beverage Services
- Transportation
- Manage and respond to direct reservation and group booking inquiries
- Conduct post-visit follow-up communications to gather feedback, strengthen client relationships, and encourage repeat business
- Maintain accurate client and booking records, including contact information, visit details, notes, and feedback
- Coordinate and administer corporate pass requests and related programs
- Support frontline customer service operations as required, including:
- Rentals POS
- Lift Ticket and Transportation POS
- Snow Sports School
- Guest Services
- Support group sales initiatives, account retention efforts, and business development opportunities as directed
QUALIFICATIONS
- Previous ski industry experience (asset)
- Travel, tourism, hospitality, or group sales experience (asset)
- Ability to ski or snowboard at an intermediate level in a variety of terrain and weather conditions (asset)
- Proficiency with Microsoft Office Suite, Google Workspace, and Outlook
- Experience with reservation systems, CRM platforms, or POS systems (asset)
REQUIREMENTS:
- Excellent customer service and relationship-building skill
- Strong organizational, planning, and time management abilities
- Experience with data management, financial administration, and report processing
- Strong computer and database management skills
- Excellent administrative skills with exceptional attention to detail
- Cash handling and numeracy skills
- Fluent in English with strong verbal and written communication abilities
- Ability to remain professional and solution-focused in high-pressure situations, including guest complaints and conflict resolution
- Strong interpersonal skills and the ability to collaborate effectively across multiple departments
- Ability to manage multiple priorities while maintaining accuracy
- Goal-oriented with a commitment to delivering results
- Ability to work independently and as part of a team
ATTRIBUTES:
- Motivated, proactive, and highly observant; able to identify priorities and complete tasks with minimal supervision
- Professional, approachable, and guest-focused in all interactions
- Strong team player who accepts direction and contributes positively to team success
- Self-aware and committed to continuous learning and professional development
- Resourceful problem-solver who can apply training and previous experience to new situations
- Highly organized with exceptional attention to detail
- Adaptable and comfortable working in a fast-paced seasonal environment
SUPPLEMENTARY
- Respect and adhere to all company policies and procedures as outlined in Corporate Policies, the Employee Handbook, and Safety Operations Training Manuals
