Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.
STATUS
Exempt.
HOURS (40 HOURS PER WEEK)
Monday to Friday, 0830-1630
This position requires the ability to work flexible hours based on operational needs.
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
- 2023 High-Performance Culture Award from Supporting Lines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Senior Manager of Programs or their designate
- Participates as a member of Connective’s management team
- Liaises with government and community agencies, volunteers, and members of the general public
KEY ACCOUNTABILITIES
Administration
- Implements and communicates all policies and procedures, including developing appropriate manuals, brochures and handbooks
- Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
- Arranges shift schedules, ensuring appropriate staff coverage
- Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
- Ensures all appropriate internal daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
- Track, compile, and maintain accurate expense reports and financial information, providing regular updates to the Operations Manager
Programs
- Make sure effective, inclusive support programs are designed and maintained
- Supports the overall program strategic direction
- Implements structural program alterations informed by the Operations Manager and representative of program trends
- Facilitates person-centered planning opportunities for staff and service users
- Developed related program opportunities, available to the individuals in the community
- Ensure that funder guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
Community
- Maintains effective working relationships with related community services, government/stakeholders and agencies
- Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities
Facilities
- Ensures that the physical facilities fulfill all fire, health and safety regulations
- Ensures that the resource(s) is maintained as a clean, pleasant and safe environment
On Call
- Is available to all resource staff in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensuring call coverage is arranged in their absence
Health and Safety
- Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
- Attends the health and safety training sessions for supervisors
- Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
- Supports Connective’s OSH initiatives
Other Duties
- Coordination and Administration of other teams and programs
- All Human Resource Functions – recruitment, training, development
EXPERIENCE AND SKILLS
- A bachelor’s degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience.
- Extensive experience and expertise in Community Living, Mental health, and the Criminal justice System
- Previous experience in a health care setting, ideally in the home/community environment
- Previous front line health care experience, Health Care Aide, LPN or RN
- Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
- Excellent written and verbal communication
- Knowledge and experience in hiring, training, and supervision of staff
- Ability to motivate and organize staff team
- Administrative experience and strong administrative skills
REQUIREMENTS
- Ability to successfully complete a Criminal Records Check and Vulnerable Sector Check
- Ability to successfully complete reference check
- Ability to provide a record of work history
- Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
- Class 5 driver’s license
- Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
COMPENSATION
Annual Salary will be between $67,900 to $84,900 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. Placement within the range is typically at the midpoint.
Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.
INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.
For more information on Connective’s services and locations, visit our website at https://connective.ca/
