Kamloops, Bc Technical support analyst Jobs – 2 Openings This Week

Technical Support Analyst
iTel —Kamloops, BC
- Bilingual
- Computer Science
- Engineering
- Dental care
- Paid time off

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Analyst
iTel —Kamloops, BC
College diploma or post-secondary certificate in computer science, physical science, engineering or related field plus a minimum of one year of recent, related…
Information Technologist
Skeetchestn Natural Resources LLP —Savona, BC
Maintain confidentiality regarding organizational, employee, community, and Band-related information. Knowledge of Indigenous community is an asset.
$25–$30 an hour
Quick apply
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

System Support Analyst
Partners in Credit Inc —Thornhill, ON
*Custom Application Support:* Provide Tier 2/3 support for proprietary business applications, diagnosing workflow issues, resolving bugs, and escalating to…
$42,000–$45,000 a year
Quick apply
20h
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support analyst in kamloops, bc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near kamloops, bc

Entry Level Data Analyst jobs in Edmonton, AB

Security Analyst jobs in London, ON

Technical Support Analyst jobs in Victoria, BC

Reporting Analyst jobs in Edmonton, AB

Technical Support Analyst jobs in West St Paul, MB

Technical Support Analyst jobs in British Columbia

Technical Support Analyst

iTel -
Kamloops, BC

Apply Now

Job details

Qualifications

Bilingual
French
TCP
College certificate
Computer Science
Engineering
LAN
English
DHCP
Computer networking
ServiceNow
Linux
TCP/IP
College diploma
Communication skills

Full job description

Itel Networks Inc
IT Support Professionals
Permanent
Canada
Canada

Job Summary

You will act as frontline support for customers, resolving data and voice, and recurring technical service issues. You will use established knowledge bases as a foundation while actively troubleshooting novel technical challenges. You will work to meet Service Level Agreements (SLAs) and contribute to departmental Key Performance Indicators (KPIs), with a strong focus on delivering high levels of customer service and communication.

What You Will Do

Acknowledge and triage incoming customer support tickets and phone calls, based on service type and SLA.
Troubleshoot and resolve a wide variety of technical inquiries, adapting established methods to resolve both standard and unique customer issues.
Utilize internal documentation to troubleshoot network or service disruptions, actively identifying gaps and suggesting updates to keep runbooks relevant.
Escalate highly complex or systemic issues to senior team members to ensure rapid resolution and adherence to SLAs.
Act as the primary support owner for standard and/or SMB client tickets, maintaining end-to-end resolution.
Assist senior team members during low-volume periods.
Monitor and troubleshoot VOIP systems.
Monitor and configure Linux systems using CLI.
Work directly with last-mile carriers to resolve upstream service issues.
Maintain internal documentation to assist the team in keeping processes up-to-date and relevant.

Qualifications

College diploma or post-secondary certificate in computer science, physical science, engineering or related field plus a minimum of one year of recent, related experience. An equivalent combination of education, skills and experience may be considered. Bilingual (French/English) preferred.

Skills and Abilities

Familiar with basic networking concepts (LAN, DHCP, TCP/IP, Subnetting, NAT).
Familiar with basic voice concepts (SIP, PBX).
Familiar with ticket management workflows (e.g., Zendesk, or ServiceNow)
Ability to locate, interpret, and apply documented technical work instructions and troubleshooting runbooks.
Great listening skills to understand customer frustrations, validate their technical issues and establish rapport.
Great communication skills, with the ability to explain basic technical components or instructions in simple, clear language to clients.
Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems and resolves problems quickly and effectively.

Perks and Benefits:

Internet allowance for employees who work remotely.
Vacation starting at 3 weeks
Paid personal days.
Paid time off on your birthday.
Lifestyle spending account to tailor benefits to your personal needs.
Work from Home: Enjoy the flexibility of remote work.
Comprehensive benefits plan: Health, dental, and vision coverage.
- ️ Employee and Family Assistance Program: Providing support for you and your family.
Professional development: We support your growth with paid memberships, training, and development opportunities.
Rewards and recognition system: Win prizes for your achievements.
✈️ Annual event: We fly you down to beautiful British Columbia for a weekend of fun and getting to know your coworkers.

Apply Now

Refine Your Search

technical support analyst jobs in kamloops, bc

Technical Support Analyst

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support analyst in kamloops, bc

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected