Kanata, On Service desk analyst Jobs – 17 Openings This Week

Service Desk Administrator 1
Convergence Networks —Ottawa, ON
- $50,000–$55,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Dental care
- Vision care
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
2d
Technical Support Analyst
Canadian Commercial Corporation —Ottawa, ON
- $74,063–$87,936 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Windows
- Employee assistance program
5d
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Intermediate Analyst, Application Support
University of Ottawa —Ottawa, ON
- $82,450–$102,514 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
4d
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Full-time
- Bilingual
- Azure
- Computer Science
- Disability insurance
- Dental care
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$115,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Open Source Research Analyst
NexTech Solutions Canada, Inc. —Ottawa, ON
- $157,000–$208,000 a year
- Full-time
- Remote
- Bilingual
- Computer Science
- English
11d
Senior IT Security Analyst
Lumentum —Ottawa, ON
- $80,000–$115,000 a year
- Full-time
- Computer Science
- Presentation skills
- No university degree
- Tuition reimbursement
- Paid time off
4d
Senior Technical Analyst, Security Operations
healthcarecan —Ottawa, ON
- $39.03–$56.11 an hour
- Full-time
- Computer science
- Computer Science
- Designated paid holidays
- Dental care
2d
Bilingual Service Desk Analyst
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting

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Technical Support Analyst
Canadian Commercial Corporation —Ottawa, ON
Microsoft 365 administrative support / experience. The role is responsible for resolving end-user incidents and service requests, supporting Windows endpoints…
$74,063–$87,936 a year
5d
Linux System Administrator
Bluink Ltd. —Ottawa, ON
Bachelor's degree in Computer Science, a related technical field or equivalent practical experience. Helping monitor, manage, and maintain production, testing,…
From $75,000 a year
Quick apply

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Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.
User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
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13d

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Service Desk Administrator 1

Convergence Networks -
Ottawa, ON

Apply Now

Job details

$50,000–$55,000 a year

Qualifications

Microsoft Windows Server
ConnectWise
Azure
iOS
Windows
Microsoft Office
High school diploma or GED
Network support
MacOS
College diploma
Associate's degree
Active Directory
Information Technology

Full job description

SERVICE DESK ADMINISTRATOR - LEVEL 1
MANAGED SERVICES | TECHNICAL SUPPORT
Ottawa, Ontario, Canada

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Service Desk Administrator (SDA) is responsible for providing excellent customer experience by responding to and resolving incoming IT requests and alerts from our customers over the phone, through email, and in person. You will work on a variety of technical issues, from diagnosing network, server, and workstation problems, to thinking outside of the box to troubleshoot solutions and resolving complex problems.

This job operates at a very fast pace, and you must be comfortable handling high volumes of request tickets and phone calls. This position is similar to a Help Desk Analyst, Tier 1 Help Desk or Junior Network Administrator and offers many opportunities to advance within Convergence.

WHAT WILL YOU DO AS A SERVICE DESK ADMINISTRATOR?

Answer a high-volume of inbound phone calls and emails from clients and perform initial troubleshooting on help desk tickets.
Resolve customer tickets on the first contact, but also be able to determine when issue scope requires that a ticket be escalated to a System or Network Administrator or other support resource.
Maintain accurate records on communication, resolution, assistance needed and follow-up.
Ensure customer satisfaction with service, communication and issue resolution.
Other relevant job duties as assigned.

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL SERVICE DESK ADMINISTRATOR?

Empathy, patience, and willingness to learn
IT background with a focus on network support, implementation, and remote as well as onsite support.
Familiarity with Active Directory and MS 365 Portal
Understanding of networking
Familiarity with Group Policy
Technical prowess
Documenting
Familiarity with a ticketing and RMM system
Familiarity with Event Viewer (checking for errors, reviewing logs)
Familiarity with Windows OS and common applications
Experience with administering current Windows desktop operating systems, Windows server operating systems, Exchange, Office 365, and a variety of backup solutions, routers, firewalls, and virtual/cloud-based technologies.
Experience using a triaging or priority system to gauge client issues and impact.
Apple OSX and iOS experience.
Ability to work effectively within a team as well as independently.
Understanding of managed services and the value offered over a typical break-fix environment.
Excellent communication (verbal and written)
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Willingness to learn, adjust, and grow with our company.
Self-starter with a positive attitude.

WHAT QUALIFICATIONS DO I NEED TO HAVE?

High school diploma or equivalent.
2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
Previous experience providing both onsite and remote/phone support in a fast paced, high volume environment.

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

Associate’s degree/College diploma or higher in Information Technology.
Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.

WHAT IS THE WORK ENVIRONMENT LIKE?

Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.

WHY SHOULD YOU WORK HERE?

Culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence, and we will do anything we can to support your personal and professional growth.
Group benefits plans including medical, dental, vision, and 401k.
Education and certification reimbursement is also available so we can help you grow.
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Outstanding teammates. We’re very selective to make sure we have the best staff available for you to work alongside!
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well).

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

The compensation range for this position is $50,000 - $55,000, which includes base salary and variable compensation. Individual compensation is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.

Apply Now

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service desk analyst jobs in kanata, on

Service Desk Administrator 1

Service Desk Analyst

Technical Support Analyst

Systems Administrator

Systems Administrator

Senior Analyst, Service Desk

Intermediate Analyst, Application Support

Service Management Analyst

Experience IT Systems Administrator

Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)

IT Service Manager

Open Source Research Analyst

Senior IT Security Analyst

Senior Technical Analyst, Security Operations

Bilingual Service Desk Analyst

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