Enhanced Care Facilitator – Contract, 6 months (25 hours/week)
Community Care City of Kawartha Lakes (CCCKL) is currently seeking a Part-Time (Contract) Enhanced Care Facilitator to join our dedicated Community Support Services team. Based at Ross Memorial Hospital, this position plays a vital role in supporting the Home First Hospital to Home initiative by providing assessment, coordination, and outreach services that promote independence for frail seniors and individuals living with complex and chronic care needs. The successful candidate will work collaboratively with hospital staff, community partners, clients, and families to ensure safe and effective transitions from hospital to home. We are looking for a compassionate and skilled professional who thrives in a collaborative environment and is committed to enhancing quality of life within the community.
KEY ACCOUNTABILITIES:
- Receives and processes referrals for services from Ross Memorial Hospital and community care partners
- Uses professional knowledge and experience to contribute to interdisciplinary team decision-making
- Participates in meetings and communicates effectively with hospital staff, clients, families, and community partners
- Conducts assessments to determine eligibility for Enhanced Services and accessibility supports to facilitate timely hospital discharge
- Arranges and coordinates client services within program guidelines and funding parameters
- Provides consultation, problem-solving, and follow-up support as needs arise
- Maintains regular contact with clients to assess emerging or ongoing support needs
- Schedules and conducts home visits as required
- Coordinates referrals and transitions to ensure continuity of care from hospital to home
- Works collaboratively with program staff to coordinate transportation, meals on wheels, friendly visiting, adult day programs, respite services, and other community supports
- Maintains knowledge of community services and resources to support client needs
- Prepares and maintains client documentation, intake records, referrals, and case notes in electronic database systems
- Completes scheduling, statistical, billing, and narrative reporting requirements as required
- Develops and maintains effective relationships with hospital staff, community agencies, housing providers, and service organizations
- Participates in educational sessions, committees, meetings, and quality improvement initiatives
- Maintains strict confidentiality and ensures compliance with privacy legislation, organizational policies, and infection prevention and control standards
- Promotes a client-centered approach and contributes positively to team effectiveness and organizational culture
- Works in compliance with Occupational Health and Safety legislation and organizational safety policies
KEY COMPETENCIES REQUIRED FOR THIS POSITION
- Post-secondary education (university) in Health Services, Nursing, or an allied health discipline preferred
- Registration with a regulated College required
- Minimum three years’ experience coordinating support services, or an equivalent combination of education and experience
- Experience working within the community support services sector
- Experience conducting client assessments and developing care plans for frail seniors and individuals with special needs
- Knowledge of community service providers and health care resources
- Strong leadership, coaching, mentoring, conflict resolution, and problem-solving skills
- Strong documentation, organizational, planning, and prioritization skills
- Knowledge of privacy legislation and consent requirements
- Excellent interpersonal, verbal, and written communication skills
- Well-developed computer and keyboarding skills, including experience with electronic documentation systems
- Demonstrated commitment to continuous learning and professional development
- Valid Ontario driver’s license and access to a reliable vehicle
- Satisfactory Police Record Check with Vulnerable Sector Screening required
COMPENSATION:
The wage range for this exciting opportunity is $26-89-$29.44 per hour.Selected candidates will be appropriately placed on the organizations wage grid based on skill, knowledge and experience.*
- Employer provided EAP (Employee Assistance Program)
ABOUT THE COMPANY:
- Community Care City of Kawartha Lakes (CCCKL) has been providing health and community based services that support independence and enhances the quality of life for the people in our community since 1985.
- Committed to community-based home support services within the context of the local community, CCCKL is a customer centric, team environment who believes in celebrating milestones, our volunteers and colleagues.
- Our values; Compassion, Accountability, Respect and Excellence, guide our behaviours, decisions and interactions with others. They reflect our culture and differentiate us from others.
- We know that having varied perspectives from our clients, volunteers and staff, helps generate better ideas to solve the complex problems of a changing and increasingly diverse health care system.
- To find out more about Community Care City of Kawartha Lakes and to review other opportunities, please visit our website at www.ccckl.ca – careers.
APPLY FOR THIS POSITION:
To apply for this position please submit a resume and cover letter in confidence
by July 3, 2026.
Quoting File # 26-C-17 to:[email protected]
Or submit online using our website https://ccckl.ca/forms/job-application/
This position fills an existing vacancy and is not a newly created role, in accordance with posting and disclosure requirements.
WHY JOIN US
At Community Care City of Kawartha Lakes, you’ll be part of a team that truly makes a difference in the lives of clients and their families. We value compassion, collaboration, and professional growth, offering opportunities to participate in meaningful community work, and make a positive impact every day. Join us to experience a supportive, welcoming work environment where your contributions are valued and celebrated.
INCLUSION, DIVERSITY, EQUITY AND ACCESISSIBILITY:
Community Care City of Kawartha Lakes is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.
If contacted for an employment opportunity, please advise People and Culture if you require an accommodation. The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment.
We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.
