E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about
EBlock is a digital wholesale dealer-to-dealer automotive auction marketplace. We are focused on growing our customer base by offering exceptional service and building strong, durable relationships with our dealers.
The Customer Experience Strategist will own the strategy and execution of the end-to-end dealer experience. This role requires a self-starter who can strategically manage multiple projects, leverage cross-functional teams, and use a data-driven approach to optimize the customer journey and maximize the company's ROI.
We offer a competitive salary ($90,000.00 - $110,000.00); a competitive bonus program; mileage reimbursement; paid time off; participation in our benefits, RRSP matching, and life insurance programs; continuous learning; an amazing culture; and so much more!
What You Will Do:
The role will lead strategic projects and initiatives focused on improving the EBlock platform and dealer workflows, including:
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Process Optimization: Optimizing the sales resolution process, If bid optimization, Appraisal optimization, CRM Optimization, and Inside sales optimization (Zoho, Workflow, Incentives, etc)
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Market Growth and Strategy: Leading new market efforts
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Customer Insight and Engagement: Designing the new customer journey, improving customer reporting and sales internal reporting, and ensuring quality with regular dealer visits and sales outreach. This role will have regular contact with customers to gather real insights from our client base.
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Operational Execution: Improving experiences in key operational areas including Title handling, the Logistics Centre experience, and more.
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Executive Sales Outreach: Contacting enterprise clients and leveraging new and existing relationships to successfully pitch the value of EBlock and its services.
What You Will Need:
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Leadership and Collaboration: Ability to work with different leaders, leveraging cross-functional experience to bridge needs across departments. Must treat all internal stakeholders like customers.
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Data-Driven Accountability: Responsible for showing value and improving ROI through data-driven value analysis, quantifying and weighing effort vs. result.
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Prioritization: Successfully prioritizing projects against company priorities, accepting that all can’t be done at once, and tracking/saving ideas for future implementation.
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Self-Management: Must be a self-starter with the ability to manage multiple projects at once and articulate the ROI to stakeholders. Must keep a backlog of items prepared to meet changing priorities.
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Sales Opportunity: Keen focus on looking for opportunities for sales, leveraging relationships to improve the experience, while also seizing opportunities for immediate transactions where possible.
What We Offer:
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Competitive pay
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Medical, Dental & Vision
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401k/RSP programs
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Company paid Group Life/AD&D insurance
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Paid time off
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Flexible working environment
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Continuous Learning
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And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $90,000.00 - $110,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.
Vacancy status: current vacancy
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