Kelowna Bc Customer experience leader Jobs – 278 Openings This Week

Guest Services Manager
DoubleTree by Hilton Kelowna —Kelowna, BC
- $50,000–$60,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply
General Manager (Maternity Leave Coverage)
Hotel Zed —Kelowna, BC
- $66,200–$80,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Recruiting
- Dental care
Quick apply
HVAC/R Service Technician (Residential)
TruFinity Plumbing Heating & Cooling —Kelowna, BC
- $35–$60 an hour
- Full-time
- Mechanic experience
- Customer service
- Maintenance
- Disability insurance
- Dental care
Quick apply
Journeyman / Red Seal Automotive Service Technician – Cam Clark Ford Lincoln
Cam Clark Ford Lincoln —British Columbia
- $45–$55 an hour
- Full-time
- Maintenance
- Mentoring
- In-person
Quick apply
7d
Insurance Advisor/Senior Insurance Advisor
BCAA —Kelowna, BC
- $46,768.44–$64,317.00 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Paid time off
Sales Consultant
Cam Clark Ford Lincoln North Vancouver —British Columbia
- $75,000–$250,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Store discount
Quick apply
Inside Sales Representative
Sinclair Supply —Kelowna, BC
- $50,000–$65,000 a year
- Full-time
- Inventory control
- Merchandising
- Research
- Paid sick leave
Quick apply
2d
Regular Full-Time Service Advisor
BCAA —Kelowna, BC
- $42,516.72–$53,145.96 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Paid time off
Human Resources Manager
CityWest Cable and Telephone Corp —British Columbia
- $90,000–$100,000 a year
- Full-time
- Remote
- Microsoft Office
- Bachelor's
- Continuous improvement
- Store discount
- Wellness program
Quick apply
Plumber
High Mark Plumbing Heating Cooling Drainage Electrical and Home Repairs —Kelowna, BC
- $40–$500 an hour
- Full-time
- Customer service
- Plumbing
- Construction experience
- Dental care
Quick apply
8d
Pharmacist
Rexall Pharmacy Group LTD —Kelowna, BC
- $60–$62 an hour
- Customer service
- Patient care
- Communication skills
- Disability insurance
- Relocation assistance
Quick apply
Senior Sales and Design Representative
Marshalls Home Living —Kelowna, BC
- $43,820.31–$127,333.42 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Store discount
- Dental care
Quick apply
Strata Manager
Highstreet —Kelowna, BC
- $80,000–$105,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Territory Sales Representative
Strategic Retail Partners —Kelowna, BC
- $80,000–$90,000 a year
- Full-time
- Inventory control
- Marketing
- Merchandising
- Disability insurance
- Dental care
Quick apply
3d
MRO Project Manager
KF Aerospace —Kelowna, BC
- $109,000–$136,000 a year
- Full-time
- PMP
- Microsoft Office
- Team management
- Disability insurance
- Dental care
Quick apply
Wireless Store Manager
The Mobile Shop —Westbank, BC
- $65,000–$75,000 a year
- Weekends as needed
- Sales
- Customer service
- Bachelor's
- Store discount
- Dental care
Quick apply
4d
Controller
Valoroso Foods —Kelowna, BC
- $90,000–$140,000 a year
- Full-time
- Inventory management
- ERP systems
- Hotel
Quick apply
8d
Janitor
SUMMIT TOOLS —Kelowna, BC
- $22–$24 an hour
- Full-time
- Sanitation
- Maintenance
- Cleaning
- Disability insurance
- Dental care
Quick apply
Human Resources Business Partner
KF Aerospace —Kelowna, BC
- $68,900–$86,200 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Research
- Disability insurance
- Dental care
Quick apply
Restaurant Manager | Kelowna Banks Road
Cactus Club Cafe Kelowna Banks Road —Kelowna, BC
- $57,000–$75,000 a year
- Full-time
- Customer service
- First Aid Certification
- Mentoring

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customer experience leader jobs near kelowna bc

Guest Services Manager

DoubleTree by Hilton Kelowna
Kelowna, BC

Quick apply

Job details

Full-time
$50,000–$60,000 a year

Qualifications

Hotel and accommodations experience
Operations management
Inventory management
Team leadership
Coaching
Workplace safety policies
Complaint handling
Cashiering
Supervising experience
Hotel guest services experience
Client services
Customer service orientation
Front desk
Computer skills
Training & development
Guest services
On-the-job coaching
Leadership
Guest issue resolution
Communication skills
Team coordination

Full job description

Position Overview

The Guest Services Manager is responsible for leading the day-to-day operations of the hotel’s Front Desk and Guest Services team while ensuring every guest receives a welcoming, professional, and consistent experience. This role provides hands-on leadership, supports the Front Desk team, resolves guest concerns, and helps maintain high standards for service, cleanliness, safety, and operational efficiency.

The ideal candidate is a confident and approachable leader who enjoys working with people, can remain calm under pressure, and takes pride in creating exceptional guest experiences.

Guest Experience & Service

Welcome guests and ensure a warm, professional arrival and departure experience.
Monitor guest satisfaction and proactively address concerns before they escalate.
Handle escalated guest complaints and service recovery situations professionally and fairly.
Follow up with guests when appropriate to ensure concerns have been resolved.
Maintain a strong understanding of DoubleTree by Hilton service standards and ensure the team consistently delivers them.
Monitor online guest reviews and identify opportunities to improve the guest experience.
Create a positive, welcoming atmosphere throughout the Front Desk and lobby areas.

Front Desk Operations

Oversee daily Front Desk operations, including check-ins, check-outs, reservations, room assignments, billing, payments, and guest requests.
Ensure Front Desk procedures are followed accurately and consistently.
Monitor arrivals, departures, VIPs, groups, special requests, and other important daily operational information.
Assist with room inventory management and coordinate with Housekeeping regarding room status.
Ensure cash handling, credit card procedures, and end-of-day processes are completed accurately.
Assist with resolving reservation discrepancies, billing issues, and other guest account concerns.
Maintain accurate records and ensure all required documentation is completed.

Team Leadership

Lead, coach, train, and support Front Desk and Guest Services team members.
Set clear expectations for service, professionalism, appearance, attendance, and performance.
Conduct regular coaching and provide constructive feedback to team members.
Assist with onboarding and training new employees.
Prepare or assist with staff schedules to ensure appropriate Front Desk coverage.
Recognize strong employee performance and help build a positive team culture.
Address performance or attendance issues in accordance with company policies.

Communication & Coordination

Maintain effective communication between Front Desk, Housekeeping, Maintenance, Management, and other hotel departments.
Communicate important guest information and operational issues to the appropriate team members.
Ensure shift-to-shift handovers are thorough and accurate.
Escalate significant guest, staffing, maintenance, or operational issues to the General Manager or appropriate member of management.

Hotel Standards & Compliance

Ensure the Front Desk and lobby consistently meet DoubleTree by Hilton brand standards.
Promote Hilton Honors enrollment and ensure guests receive appropriate information about the program.
Follow all company policies, Hilton standards, health and safety requirements, and applicable employment regulations.
Maintain guest confidentiality and protect personal and payment information.
Report maintenance, safety, security, or other property concerns promptly.

Leadership Expectations

The Guest Services Manager is expected to lead by example and be highly visible and accessible to both guests and employees. The successful candidate will:

Demonstrate a strong commitment to guest satisfaction.
Remain professional and composed during difficult situations.
Take ownership of problems and follow them through to resolution.
Hold team members accountable while maintaining a supportive work environment.
Communicate clearly and respectfully.
Be comfortable making decisions independently when management is not immediately available.
Look for ways to improve hotel operations and the guest experience.

Qualifications & Experience

Previous experience in hotel Front Desk or Guest Services operations.
Previous supervisory or leadership experience preferred.
Experience with a branded hotel, particularly Hilton, is an asset.
Strong customer service and communication skills.
Excellent organizational and problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills and the ability to learn hotel operating systems.
Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
Ability to work independently and as part of a team.

What We Offer

Competitive compensation.
Opportunities for professional growth and advancement.
Hilton employee travel benefits and discounts.
A supportive and team-oriented work environment.
The opportunity to play a key leadership role in the guest experience and success of the hotel.

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Ability to commute/relocate:

Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in kelowna bc

Guest Services Manager

General Manager (Maternity Leave Coverage)

HVAC/R Service Technician (Residential)

Journeyman / Red Seal Automotive Service Technician – Cam Clark Ford Lincoln

Insurance Advisor/Senior Insurance Advisor

Sales Consultant

Inside Sales Representative

Regular Full-Time Service Advisor

Human Resources Manager

Plumber

Pharmacist

Senior Sales and Design Representative

Strata Manager

Territory Sales Representative

MRO Project Manager

Wireless Store Manager

Controller

Janitor

Human Resources Business Partner

Restaurant Manager | Kelowna Banks Road

I want to receive the latest job alerts for customer experience leader in kelowna bc

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