Kelowna Bc Hotel manager Jobs – 37 Openings This Week

Guest Services Manager
DoubleTree by Hilton Kelowna —Kelowna, BC
- $50,000–$60,000 a year
- Weekends as needed
- Inventory management
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply
Assistant Hotel Manager
Eldorado Resort —Kelowna, BC
- $100,000–$110,000 a year
- Weekends as needed
- Hotel
- Analysis skills
- Continuous improvement
Quick apply
General Manager (Maternity Leave Coverage)
Hotel Zed —Kelowna, BC
- $66,200–$80,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Recruiting
- Dental care
Quick apply
Floor Manager- Food & Beverage
Four Points by Sheraton Kelowna Airport —Kelowna, BC
- $22–$23 an hour
- Weekends as needed
- Microsoft Outlook
- Inventory control
- Sanitation
- Dental care
Quick apply
Head Chef
CMH Heli-Skiing —British Columbia
- $62,000–$68,000 a year
- Weekends as needed
- Casual dining restaurant
- Inventory management
- Customer service
- Dental care
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Life insurance
Quick apply
Lodge Manager, Adamants
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Inventory management
- Microsoft Office
- Hotel
- Dental care
5d
Administrative Officer - Relocate to Port Hardy, B.C
K’awat’si Fisheries Company —British Columbia
- $50,000–$60,000 a year
- Temporary
- Google Suite
- Computer literacy
- Hotel
- Wellness program
- Relocation assistance
Quick apply
2d
Pub Chef - Relocate to Port Hardy, B.C
Kwalilas Hotel —British Columbia
- $63,000–$69,500 a year
- Weekends as needed
- Bar
- Sanitation
- Hotel
- Wellness program
- Relocation assistance
Quick apply
1d
General Manager in Training
Sandman Hotel Group —Kelowna, BC
- $55,000–$60,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
FOH Management - Sr. Assistant Manager
Moxies —Kelowna, BC
- Full-time
- Sales
- Restaurant management
- Hotel
Quick apply
Sales Manager – Tourism & Corporate Events
Vivid Tours —Kelowna, BC
- $65,000–$90,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Hotel
- Store discount
- Disability insurance
Quick apply
Restaurant Manager - Lakeside Dining
Eldorado Resort —Kelowna, BC
- $75,000–$85,000 a year
- Weekends as needed
- Microsoft Outlook
- Hotel
- Team management
Quick apply
Project and Market Development Manager
ASSA ABLOY —Kelowna, BC
- $70,000–$90,000 a year
- Hospitality
- Marketing
- Engineering
- Dental care
Quick apply
Guest Services Manager
Hampton Inn & Suites by Hilton Kelowna Airport —Kelowna, BC
- From $22.90 an hour
- Weekends as needed
- Inventory control
- Hotel
- Front desk
- Dental care
Quick apply
13d
Housing & Hospitality Assistant
University of British Columbia —Okanagan, BC
- $4,095–$4,695 a month
- Weekends as needed
- Computer literacy
- Microsoft Office
- Hotel
- Dental care
6d
Assistant Manager
JYSK Canada —Kelowna, BC
- $43,000–$48,000 a year
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Dental care
- Employee assistance program
Quick apply
7d
Housing & Hospitality Assistant
UBC Faculty of Forestry —Kelowna, BC
- $4,095–$4,695 a month
- Weekends as needed
- Computer literacy
- Microsoft Office
- Hotel
- Dental care
6d
Assistant Housekeeping Manager
Eldorado Resort —Kelowna, BC
- $55,000–$57,000 a year
- Weekends as needed
- Inventory control
- Hotel
- Training & development
- Dental care
Quick apply
Guest Service Agent- Part-Time
Four Points by Sheraton Kelowna Airport —Kelowna, BC
- From $20.60 an hour
- Part-time
- Experience working with individuals with disabilities
- Hotel
- High school diploma or GED
- Dental care
Quick apply
13d

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hotel manager jobs near kelowna bc

Guest Services Manager

DoubleTree by Hilton Kelowna
Kelowna, BC

Quick apply

Job details

Full-time
$50,000–$60,000 a year

Qualifications

Hotel and accommodations experience
Operations management
Inventory management
Team leadership
Coaching
Workplace safety policies
Complaint handling
Cashiering
Supervising experience
Hotel guest services experience
Client services
Customer service orientation
Front desk
Computer skills
Training & development
Guest services
On-the-job coaching
Leadership
Guest issue resolution
Communication skills
Team coordination

Full job description

Position Overview

The Guest Services Manager is responsible for leading the day-to-day operations of the hotel’s Front Desk and Guest Services team while ensuring every guest receives a welcoming, professional, and consistent experience. This role provides hands-on leadership, supports the Front Desk team, resolves guest concerns, and helps maintain high standards for service, cleanliness, safety, and operational efficiency.

The ideal candidate is a confident and approachable leader who enjoys working with people, can remain calm under pressure, and takes pride in creating exceptional guest experiences.

Guest Experience & Service

Welcome guests and ensure a warm, professional arrival and departure experience.
Monitor guest satisfaction and proactively address concerns before they escalate.
Handle escalated guest complaints and service recovery situations professionally and fairly.
Follow up with guests when appropriate to ensure concerns have been resolved.
Maintain a strong understanding of DoubleTree by Hilton service standards and ensure the team consistently delivers them.
Monitor online guest reviews and identify opportunities to improve the guest experience.
Create a positive, welcoming atmosphere throughout the Front Desk and lobby areas.

Front Desk Operations

Oversee daily Front Desk operations, including check-ins, check-outs, reservations, room assignments, billing, payments, and guest requests.
Ensure Front Desk procedures are followed accurately and consistently.
Monitor arrivals, departures, VIPs, groups, special requests, and other important daily operational information.
Assist with room inventory management and coordinate with Housekeeping regarding room status.
Ensure cash handling, credit card procedures, and end-of-day processes are completed accurately.
Assist with resolving reservation discrepancies, billing issues, and other guest account concerns.
Maintain accurate records and ensure all required documentation is completed.

Team Leadership

Lead, coach, train, and support Front Desk and Guest Services team members.
Set clear expectations for service, professionalism, appearance, attendance, and performance.
Conduct regular coaching and provide constructive feedback to team members.
Assist with onboarding and training new employees.
Prepare or assist with staff schedules to ensure appropriate Front Desk coverage.
Recognize strong employee performance and help build a positive team culture.
Address performance or attendance issues in accordance with company policies.

Communication & Coordination

Maintain effective communication between Front Desk, Housekeeping, Maintenance, Management, and other hotel departments.
Communicate important guest information and operational issues to the appropriate team members.
Ensure shift-to-shift handovers are thorough and accurate.
Escalate significant guest, staffing, maintenance, or operational issues to the General Manager or appropriate member of management.

Hotel Standards & Compliance

Ensure the Front Desk and lobby consistently meet DoubleTree by Hilton brand standards.
Promote Hilton Honors enrollment and ensure guests receive appropriate information about the program.
Follow all company policies, Hilton standards, health and safety requirements, and applicable employment regulations.
Maintain guest confidentiality and protect personal and payment information.
Report maintenance, safety, security, or other property concerns promptly.

Leadership Expectations

The Guest Services Manager is expected to lead by example and be highly visible and accessible to both guests and employees. The successful candidate will:

Demonstrate a strong commitment to guest satisfaction.
Remain professional and composed during difficult situations.
Take ownership of problems and follow them through to resolution.
Hold team members accountable while maintaining a supportive work environment.
Communicate clearly and respectfully.
Be comfortable making decisions independently when management is not immediately available.
Look for ways to improve hotel operations and the guest experience.

Qualifications & Experience

Previous experience in hotel Front Desk or Guest Services operations.
Previous supervisory or leadership experience preferred.
Experience with a branded hotel, particularly Hilton, is an asset.
Strong customer service and communication skills.
Excellent organizational and problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Strong computer skills and the ability to learn hotel operating systems.
Availability to work a flexible schedule, including evenings, weekends, and holidays as required.
Ability to work independently and as part of a team.

What We Offer

Competitive compensation.
Opportunities for professional growth and advancement.
Hilton employee travel benefits and discounts.
A supportive and team-oriented work environment.
The opportunity to play a key leadership role in the guest experience and success of the hotel.

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care
Extended health care
Vision care

Ability to commute/relocate:

Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

hotel manager jobs in kelowna bc

Guest Services Manager

Assistant Hotel Manager

General Manager (Maternity Leave Coverage)

Floor Manager- Food & Beverage

Head Chef

Lodge Manager (Remote Location, year-round position)

Lodge Manager, Adamants

Administrative Officer - Relocate to Port Hardy, B.C

Pub Chef - Relocate to Port Hardy, B.C

General Manager in Training

FOH Management - Sr. Assistant Manager

Sales Manager – Tourism & Corporate Events

Restaurant Manager - Lakeside Dining

Project and Market Development Manager

Guest Services Manager

Housing & Hospitality Assistant

Assistant Manager

Housing & Hospitality Assistant

Assistant Housekeeping Manager

Guest Service Agent- Part-Time

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