Location(s): Kelowna
Job Type: Full Time Regular
myWork Program: Mobile
Starting Salary Range: $60,000.00 - $60,000.00
Background Screening Requirement:
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
What's the job?
The Mobile Insurance & Investment Specialist is responsible for delivering growth of Life Insurance and Segregated Fund sales portfolios in partnership with a dedicated geography of retail branches. Specifically, the Mobile Insurance & Investment Specialist will be responsible for Identifying and capturing new and additional business opportunities through proactively reaching out to customers with renewing policies and life changing events. You will also be responsible for generating additional sales and revenue in the areas of term life insurance, critical illness Insurance and assisting Financial Planners/Advisors in the analysis, proposal, and closing of new Segregated Fund business while supporting and delivering an exceptional Customer Experience through the ongoing maintenance of existing life insurance and Segregated Fund portfolios.
What else will you get to do every day?
- Effectively communicate to both internal (Mobile Insurance & Estate Specialists, Financial Planners/Advisors, etc.) and external customers.
- Demonstrate commitment by actively contributing support and participation in new corporate initiatives.
- In conjunction with the Manager, Member Services, the Regional Managers and the Investment teams be actively involved in the community the branch services to foster the image and reputation of Coast Capital Savings.
- Ensure premium customer service is fulfilled.
- Establish and maintain strong customer relationships.
- Dynamically and visibly work collaboratively with as well as provide coaching, training and mentorship to Manager, Member Services, Regional Managers, Planners/Advisors, Relationship Managers, and Member Banking Specialists.
- Work with branch management team and Planners/Advisors to integrate the efforts and activities of Investment activities.
- Encourage and provide cross-sharing of knowledge, on-the job applications and experience among team members and between teams.
- Ensure all processes are in adherence with regulatory and compliance requirements.
- Be accountable for accurate and complete documentation of all business and customer transactions.
- Demonstrate discipline in record keeping, sales tracking, CRM notes.
- Complete educational requirements necessary to maintain all required licensing (ie C.E. Credits).
- Maintain current relationships as well as mine those relationships for new customer referral opportunities.
- Fulfill high quality insurance and investment advice and services to customers.
- Provide a partial range of risk management products including term life insurance and critical illness insurance.
- Fulfil all new account openings, maintenance, and administration Segregated Fund portfolios in cooperation with the Financial Planner/Advisor.
- Reactively provide information on external and internal inquiries in regard to segregated funds.
- Reactively provide service for in force Life, Critical Illness, and Disability Policies. This could be remote communication or in person.
- Proactively contact customers by phone whose term policies are eligible for conversion / renewal. Success will be measured by appointments booked and completed (with no cancellations) by the Mobile Insurance & Estate Specialists as well as term life and critical illness policies that are within guidelines.
- Proactively contact our segregated fund customers as required for effective maintenance with a view to grow the portfolio.
- Upon request, meet with customers and Financial Planners to provide Segregated Fund solutions as per customers’ financial planning needs as out lined by the Financial Planner.
- Manage the relationship building process to ensure a consistent image in service delivery both externally to attract new customers and internally to retain and build on previously established relationships.
- Must be mobile. Able to meet with customers outside regular office environment, and on occasion, outside regular business hours.
- Look for opportunities to refer additional insurance products as well as refer to our other business partners (i.e. banking)
Who are we looking for?
- Life Licensed (LLQP)
- Solid proficiency with mutual fund, segregated funds and life insurance products and administration
- Proficient understanding of credit products and services in order to identify opportunities and make quality referrals.
- Proficiency in sales process and producing results.
- Working knowledge of Coast Capital Investment Services computer systems including but not limited to: CRM, Microsoft Outlook, Word and Excel, and EMWS software.
- Up to date knowledge of product lines and services offered by CCS' Investment Services staff.
- Ability to contribute well to a positive team environment by working efficiently, professionally and in a friendly manner.
- Ability to effectively build and deepen productive customer relationships
- Ability to deal effectively and promptly with customer complaints or concerns
- Excellent organizational skills with orientation to detail and large volumes of work
- Comfortable in exploring and capturing customer needs and referring sales opportunities
- Willingness to work as a team and with other departments when required
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.
