Come Build With Us!
WHY JOIN WESTWOOD?
Westwood Cabinetry is a staple in the Kelowna business community operating for over 50 years in the beautiful, sunny Okanagan! Establishing ourselves as a leading cabinet manufacturing company we've made a name for ourselves by proving high quality and innovative solutions for residential and commercial spaces. Westwood Cabinetry is looking for a Senior Operations Manager who enjoys solving complex operational challenges, developing strong teams, and turning strategy into practical results. Consider that in this role you'll:
- Make a meaningful impact in a leadership role with influence across the full operational flow
- Work with skilled teams who have a significant amount of tenure and authentically care about craftsmanship, quality, and customer satisfaction
- Implement practical improvements that directly affect efficiency, delivery performance, and team success
- Join a company that values its people, accountability, collaboration, and continuous improvement
POSITION OVERVIEW:
Lead operational excellence, strengthen cross-functional teams, and help shape the future of high-quality cabinetry manufacturing at Westwood Fine Cabinetry. This is a high-impact leadership role for someone who can connect manufacturing, purchasing, warehouse, logistics, installation, and service teams to deliver exceptional customer outcomes.
In this role, you will partner closely with the Manufacturing Operations Manager and other department leaders to improve production efficiency, reduce rework and warranty issues, strengthen scheduling reliability, and ensure our product moves smoothly from supplier to final installation.
This position is best suited to a leader who thrives on accountability, collaboration, continuous improvement, and building practical systems that engages people do their best work.
If you are a forward-thinking operations professional who can acknowledge the current state of a business, roll up your sleeves while also looking at where it needs to go next, this is your opportunity to make a visible impact in well established, quality-focused organization!
WHAT YOU'LL DO:
Operational Leadership & Execution
- Partner with the Manufacturing Operations Manager to improve manufacturing performance, throughput, and workflow
- Ensure all products are delivered on time, complete, and meet company quality standards
- Drive accountability across all operational areas within scope
- Act as a key operational bridge between manufacturing, purchasing, warehouse, and installation teams
Manufacturing Performance & Improvement
- Identify and reduce rework, deficiencies, warranty claims, and expedite requirements
- Improve production flow, scheduling coordination, and bottleneck management
- Support and implement lean manufacturing principles where applicable
- Continuously evaluate processes and identify opportunities for efficiency gains
Scheduling & Delivery Execution
- Oversee coordination between production schedules, material availability, and installation timelines
- Ensure alignment between manufacturing output, warehouse readiness, and installation/service scheduling
- Drive improvements in lead times, predictability, and schedule reliability
Purchasing & Supplier Management
- Provide oversight of the Purchasing Department in partnership with the Purchasing Manager
- Ensure purchasing activities align with production requirements and schedules
- Support improvements in supplier performance, material availability and timelines, cost control and consistency
- Work directly with suppliers to resolve quality or supply issues when required
Warehouse & Logistics Oversight
- Partner with the Warehouse Supervisor to ensure:
- Accurate order picking and staging
- Efficient shipping and logistics processes
- Reduced errors and damages
- Improve warehouse flow, organization, and accountability
Installation & Service
- Provide leadership and oversight through Installation and Service managers
- Ensure jobs are completed on time and fully finished, service items are tracked and resolved efficiently
- Reduce callbacks and improve customer satisfaction through better upstream coordination
Quality, Warranty & Continuous Improvement
- Drive initiatives to reduce warranty claims, service calls and internal deficiencies
- Establish and track key operational KPIs, including on-time delivery, rework rates, warranty and service metrics as well as efficiency and productivity
- Lead corrective actions and continuous improvement initiatives
Team Leadership & Culture
- Support department leadership across Purchasing, Warehouse, and Installation/Service
- Working with the Director of Operations, implement clear accountability lines while maintaining strong team alignment
- Foster a team-first, solution-oriented environment
- Encourage proactive problem-solving and cross-functional communication
- Collaborate closely with Sales, Engineering, Human Resources and Operations teams
WHAT YOU BRING:
- 7+ years of experience in operations or manufacturing leadership
- Proven ability to improve processes, reduce inefficiencies, and deliver measurable results
- Experience leading through managers and coordinating multiple departments
- Strong leadership, communication, and collaboration skills
- Demonstrated ability to think critically and solve problems in dynamic environments
NICE TO HAVE:
- Experience in cabinetry, millwork, or woodworking manufacturing
- Experience in custom or semi-custom production environments
- Exposure to lean manufacturing principles
- Experience with ERP/MRP systems
- Understanding of machinery, shop processes, and production workflows
CORE COMPETENCIES
- Solution-Oriented Thinking: Identifies issues and drives practical, effective solutions
- Innovative Mindset: Challenges traditional approaches and introduces new ideas
- Vision & Execution: Understands business direction and takes action to achieve it
- Accountability: Takes ownership of outcomes and ensures follow-through
- Collaboration: Builds strong cross-functional relationships
- Operational Awareness: Understands how purchasing, production, logistics, and installation connect
WORK ENVIRONMENT
- Combination of office and manufacturing floor presence
- Regular interaction with senior leadership, production, warehouse, and installation teams
- Hands on involvement in operational problem-solving
WHAT SUCCESS LOOKS LIKE
- Improved on-time delivery performance
- Reduced rework, warranty, and service issues
- Strong alignment across purchasing, manufacturing, warehouse, and installation
- Increased operational efficiency and throughput
- A culture of accountability, collaboration, and continuous improvement
Westwood Cabinetry is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating a respectful, inclusive workplace where people can contribute, grow, and do meaningful work.
We appreciate the time and care applicants put into applying. Due to the volume of applications we receive, only candidates selected for an interview will be contacted.
Compensation for this role is offered within a range that reflects the candidate’s skills, experience, and overall qualifications.
Candidates must currently be eligible to work in Canada and not require sponsorship for this opportunity.
To apply, please forward your resume to [email protected].
Pay: $100,000.00-$120,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
