Come and join our team! Pirate Cove Marina has a full-time employment opportunity for a Financial Services Manager (FSM) at our dealership and marina in Kemptville, Ontario.
Overview:
The Financial Services Manager (FSM) sells finance and insurance programs, aftermarket products and warranties, to buyers of new and used boats. FSMs managers also work with financial lenders to give fair interest rates (prime and sub-prime) to buyers and programs.
As with all positions within dealerships, FSMs are expected to uphold the highest ethical standards. FSMs are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction. Managers are required to not only understand and keep abreast of the federal, provincial, and local regulations that affect their operations, but must also comply with these regulations. Management personnel require strong communication skills to deal with customers, employees, and vendors, as they represent the dealership. People working within the automotive retail industry often must work extended hours, evenings, and weekends to achieve their goals.
This is a full-time, commission-based position. If you are motivated by the thrill of a sale or a win, you may be just the person we are looking for!
We offer:
A collegial work environment
Competitive Compensation: 100% commission, with compensation in the range of $80-120K + / year + vacation pay
Group Benefits, RRSP Plan with employer match
Training in support of your role
Reports to: Vice-President, Marine Operations
Key Responsibilities & Accountabilities:
Develop strong relationships with customers to:
Offer financing and insurance to customers and provide them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
Seek new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
Process financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, provincial, and corporate channels.
Understand and comply with federal, provincial, and local regulations that affect the new and used-RV, marine and vehicle and finance departments.
Create and maintain a program with the sales department that will ensure all new sales are referred to the F&I department.
Train and provide the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
Work directly with the VP Marine Operations and Sales Manager(s) to ensure seamless service and a positive customer experience.
Be detail oriented:
Listen to and document customer needs and expectations throughout the sales visit.
Follows-up with customers in a way that works best for them.
Prepare for the delivery of new vehicle. Ensure all details of the Finance and Insurance process are completed.
Ensure all documentation/paperwork is completed in an accurate and timely manner.
Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Dealership Brand:
Stay up to date on all dealership training programs.
Be able to explain technical features, options, and their benefits.
Be knowledgeable about new features, specials, and updates.
Be a champion for delivering excellent service at all times.
Actively maintain the cleanliness of personal and team workspaces.
Maintain a high level of professional appearance at all times.
Keep up to date with products, accessories, prices, and key features of major competitors.
Essential Skills & Qualifications:
Minimum High School Diploma or Equivalent.
College certificate or additional courses would be an asset.
RV, marine, powersports and/or automotive sales experience an asset.
Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)
Adaptable to work evening and weekend shifts as scheduled.
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent verbal communication.
Excellent customer service skills including listening and the ability to impact and influence others.
Organized and an attention to detail with the ability to document customer needs.
Flexible and open to change; take on special tasks as needed.
Ability to manage customer complaints and to solve difficult problems.
Results oriented and accountable.
Hold a valid driver’s license.
Able to operate manual and automatic transmissions.
Basic computer skills and knowledge of Microsoft Office.
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.
A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.
All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.
