Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:
- Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Health Benefits
- Employee & Family Assistance Program
- Paid Vacation Days
- Learning & professional development opportunities
Deadline to apply: July 28th, 2026
Service Navigator (lifespan)
Mobile Mental Health & Addictions Clinic
Employer: CMHA Kenora Branch
Job Title: Service Navigator (lifespan)
Work Location: Mobile Mental Health & Addictions Clinic
Employment Status: Full-Time, Permanent (Existing Position)
Salary Range: $50,151 - $81,978
For more information, please visit www.cmhak.on.ca
Overview:
Reporting to the Mobile Mental Health & Addictions Clinic Team Lead the Mobile Mental Health & Addictions Clinic Service Navigator (lifespan) supports those individuals’ requiring information on services and supports through the clinic sites. The Service Navigator will work in collaboration with community partners to respond to client needs to ensure that those individuals inquiring and/or accessing the Mobile Mental Health & Addictions Clinic receive the appropriate information on services and supports. The Service Navigator will make appropriate recommendations for access to services that meet the client’s needs as they present and/or inquire about the Mobile Mental Health & Addictions Clinic. MMHAC Service Navigator will ensure that the following objectives are achieved through the clinic: improving access to mental health and addiction services for unserved and underserved areas; improving health outcomes by removing barriers to access, including geography, transportation, and stigma; reducing healthcare costs by encouraging and easing intervention early and mitigating the need for higher intensity support later on; and reducing health disparities by ensuring access to services that are culturally and developmentally appropriate and available where and when clients need them. The MMHAC Service Navigator will develop relationships with external providers to implement a collaborative service delivery model in multiple sites which will also include a landing space location identified for the MMHAC. The MMHAC Service Navigator will ensure that high standards of quality client care and professional conduct is maintained, and that services provided are evidence-based, best practice approaches in partnership with traditional approaches as identified by the community and area.
Qualifications:
BSW preferred, or demonstrated equivalent
Knowledge of mental health and mental health problems/difficulties, concurrent disorders, dual diagnosis, and brain injuries
Applied knowledge of community resources and agencies
Knowledge of issues related to poverty and homelessness
Networking skills and outreach skills
Ability to assess dynamic risk
Highly developed communication skills
Assessment, case management, advocacy, counselling, and recording skills
Understanding and applied knowledge of Recovery Model, Brief Therapy, Strengths Perspective, Harm Reduction, Psychosocial Rehabilitation & Housing First
Activities of daily living, problem solving skills and ability to teach and model these skills for clients
Cultural Competence for Diverse populations
Ability to work independently
Professionalism in the performance of duties
Understands Trauma-Informed approaches
Computer literacy
Valid Driver’s License
Duties:
Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
Collaborate and develop formal and informal agreements to establish and maintain clear roles in a collaborative service delivery model in multiple sites which will also include a landing space location identified for the MMHC
Work collaboratively with community partners to reduce barriers and develop collaborative approaches to ensure that a range of mental health and addiction services is accessible to persons who were previously unserved or underserved
Assess individuals housing needs using the VI-SPDAT where appropriate
Screening of patrons using the Core OCAN
Make appropriate recommendations for supports and services
Consult and collaborate with community partners to support recovery planning for clients
Continuous assessment of risk
Individualized Recovery Planning and strategies to support the achievement of goals and objectives
Advocacy or linking of clients with appropriate services, supports and resources in order to meet the goals and objectives of the recovery plan
Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client
Direct provision of side-by-side support with clients where appropriate
Provision of supportive counselling where appropriate
Assist clients and provide modeling for problem solving and priority setting
Referral to community agencies and services where appropriate
Provide service navigation to clients
Involvement is terminated once individual is connected to wrap around services
Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora Branch
Participation in staff meetings and other meetings as directed by the MMHAC Team Lead and Chief Executive Officer
Collection and maintenance of statistical information and keeping appropriate records of direct and indirect service
Outcome monitoring and evaluation
Actively participate in the development of sustainability of the ongoing Accreditation Standards, Required Organizational Practices and Quality Improvement projects
Promote the MMHAC in various public events and by presenting present program information to groups and organizations at community education events
Professionally representing Canadian Mental Health Association, Kenora Branch
Drafting all necessary correspondence and reports regarding clients
Participation in administrative and office functions, including ongoing maintenance of office space
Participation in educational and professional development opportunities
Participate on specific Committees or task or work groups as assigned by the MMHAC Team and Chief Executive Officer
Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
Operate any equipment and work in a way that does not endanger oneself or any other worker
Identify and report workplace hazards to the MMHAC Team Lead, Operations Coordinator, Finance Manager and Chief Executive Officer
Support an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
Responsible for self-care
Other duties as directed
How to Apply:
Please submit your cover letter and resume to: [email protected]
The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
