The Job
As the Assistant Food & Beverage Outlets Manager, you'll play a key role in creating exceptional dining experiences for every guest who walks through our doors. Working alongside the Food & Beverage leadership team, you'll help lead the daily operations of our Restaurant, Bar & Lounge, Grab & Go, Room Service, and seasonal Patio, ensuring every interaction reflects our commitment to outstanding hospitality. Through strong leadership, operational excellence, and a passion for guest service, you'll inspire your team to deliver memorable experiences while maintaining the highest standards of quality, efficiency, and service.
*This position is being posted to fill a current vacancy in our organization.
What You'll Do
- Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
- Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up
- Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge and patio area
- Monitoring the day’s reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
- Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
- Train new employees on restaurant and patio service standards and health & safety standards and manage performance
- Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
- Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
- Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
- Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
- Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent
- Check opening and closing duties for all meal periods completed
- Walk-through service areas to ensure readiness and ambience is appropriate
- Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
- Assist in updating any pricing and items in Micros
- Advise Chef/Restaurant Manager of items requiring re-order
- Receive any wine or liquor orders on behalf of management if they are unable.
- Demonstrate Delta Brand Standards at all times
- Record in Shift Notes the daily activities of the patio that shift
The above areas of responsibility are not all inclusive and may be amended from time to time.
Who We're Looking For
- Minimum 2 years of leadership or supervisory experience in a restaurant, food & beverage, hotel, or hospitality environment.
- Strong knowledge of restaurant operations, food and beverage service, and guest service best practices.
- Passion for creating exceptional guest experiences with the ability to respond to guest concerns professionally and effectively.
- Proven ability to lead, coach, motivate, and develop a diverse team in a fast-paced environment.
- Experience with staff scheduling, labour planning, and adapting staffing levels based on business demands.
- Excellent communication, interpersonal, and conflict resolution skills with the ability to build positive relationships with guests, colleagues, and leaders.
- Strong organizational and time management skills with the ability to prioritize multiple tasks while maintaining attention to detail.
- Experience training and onboarding new employees and supporting performance management initiatives.
- Working knowledge of food safety, workplace health and safety, and sanitation standards.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using restaurant POS systems (Micros experience considered an asset).
- Smart Serve Certification required.
- Must be available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Ability to stand for extended periods and perform the physical demands of a busy food & beverage operation.
Why Join Us?
- Salary rage of this position is between of $55,000 to $60,000
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world
At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
Work Location: In person
