Customer Account Manager
Job Description
Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America.
We are looking for positive, goal-driven, car enthusiasts to join our collaborative sales team who are dedicated to building authentic relationships with our customers.
What you bring to the team:
At CARQUEST Canada a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.
- You are sales-driven – You have proven advanced selling skills and always strive to achieve personal and store sales goals as well as service objectives. You will implement new Commercial Sales programs, as well as support current programs and partnering with General Managers and District leaders to achieve all agreed upon goals for assigned accounts. You’ll provide feedback and input to Store and business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
- You are experienced in the automotive industry – Coupled with 3-5 years selling experience you have advanced parts knowledge and can provide advanced automotive problem resolution including identification and project assistance for customers
- You are resourceful – You’ll visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers and maintain our database of account sales call activity to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
- You are a team player – You are dedicated to contributing to a collaborative team with a positive and friendly attitude and build strong relationships with customers, peers and upper management.
- You are a strong communicator - You communicate effectively and have solid presentation and verbal/ written communications skills, including the ability to write reports and business correspondence.
- You are passionate about customer service – It is in your nature to continuously provide exceptional customer service
- You are a quick learner - with working knowledge of automotive systems and traditional automotive aftermarket
- Analysis & systems: You are comfortable using Microsoft software effectively (Word, Excel required – PowerPoint preferred); calculating figures such as discounts, percentages, sales increases, and gross profit percent; Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Work Flexibility: Ability to work an assortment of days, evenings, and weekends as needed
- Ability to travel overnight occasionally
- Valid driver’s license - You have your full driver’s license, have a vehicle for business travel and maintain a clean driving record.
- High school diploma or some post-secondary education equivalent to a two-year college or technical school preferred
- Bilingual language skills may be preferred or required in some areas
Prior Experiences that Set a Customer account manager up for Success
- Proven sales track record with 3-5 years related selling experience.
Education
- High School diploma or general education degree (GED)
- Associate’s degree or equivalent from a two-year college or technical school preferred
Certificates, Licenses, Registrations
- Must have a valid driver's license and be fleet safety certified.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
Position is eligible for sales commission based on individual or store performance.
Compensation Range: The range of expected compensation for this role is between 55,300.00 CAD and 70,500.00 CAD salary for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits:Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights!
- Opportunity to work for one of the largest after-market auto parts provider in North America
- Visibility to career growth opportunities across the entire Advance Auto Parts organization
- Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.
- Access to a robust online training system for personal or leadership development
- A rewarding organizational culture through our team member recognition program
- Group health, dental, disability and life insurance coverage
- Employee discounts
- Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members
Please be advised that this job posting is for an existing vacancy within Advance Auto Parts.
Customer Account Manager
Schedule: Monday-Friday, on the road
Job Types: Full-time, Permanent
Pay: $55,300.00-$70,500.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Experience:
- aftermarket parts: 2 years (required)
Licence/Certification:
- Driver's licence (required)
Work Location: On the road
