Kitchener, On Desktop support technician Jobs – 5 Openings This Week

Customer Support Technician - CNC
Sienci Labs Inc. —Waterloo, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- CRM software
- Maintenance
- Organizational skills
- Dental care
- Vision care
Quick apply
Desktop and System Support Technician, Junior
Linergy Manufacturing Inc. —Guelph, ON
- $60,000–$75,000 a year
- Full-time
- Inventory control
- Computer Science
- ERP systems
Quick apply
IT Field Support Technician - Kitchener, Waterloo
F12.net —Kitchener, ON
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- $55,000–$65,000 a year
- Full-time
- Maintenance
- English
- Windows
- Wellness program
Quick apply
4d

Related jobs to explore

Based on your search for desktop support technician

G1 Gas Technician
General Refrigeration —Cambridge, ON
Valid G driver's license with a clean abstract. Communicating effectively with the customer to articulate your diagnosis, repair or recommendations.
$40–$50 an hour
Quick apply
Building Maintenance Technician
Fast Leaf Inc. —Woodstock, ON
The skilled handyman performs a broad range of preventative, corrective, and project-based maintenance tasks across a licensed cannabis cultivation facility.
$65,000–$75,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Laboratory Technician
Ontario Tech University —Oshawa, ON
Gather requirements from program directors, faculty, and staff to determine teaching and research technology needs; research solutions and obtain vendor quotes…
$90,525 a year
9d
User Support Technician
Carrytel —North York, ON
Consult user quides, technical manuals and other documents to research and implement. Provide business systems, network and Internet support to users in…
$37 an hour
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for desktop support technician in kitchener, on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near kitchener, on

Field Service Technician jobs in Kitchener, ON

Desktop Support Technician jobs in Guelph, ON

Pharmacy Technician jobs in Halifax, NS

Archaeology Field jobs in Alberta

Field Service Technician jobs in New Brunswick

Field Service Technician jobs in North Bay, ON

Field Service Technician jobs in Windsor, ON

Heavy Equipment Technician jobs in Alberta

Customer Service jobs in Kelowna, BC

Desktop Support Technician jobs in Winnipeg, MB

Accounting Technician jobs in Calgary, AB

Desktop Support Technician jobs in Ajax, ON

Veterinary Technician jobs in Ontario

Dental Technician jobs in Vancouver, BC

Desktop Support Technician jobs in Cambridge, ON

Personal Support Worker jobs in Saskatchewan

Desktop Support Technician jobs in Surrey, BC

Support Technician jobs in Pierrefonds, QC

Support Technician jobs in North York, ON

Support Technician jobs in Brandon, MB

Customer Support Technician - CNC

Sienci Labs Inc. -
Waterloo, ON

Quick apply

Job details

Permanent | Full-time
$55,000–$65,000 a year

Qualifications

CRM software
Machine operation
CNC laser cutting
Maintenance
Zendesk
3D printing
Customer service orientation
Organizational skills
Customer support
Communication skills
Mechanical knowledge
CNC
Client interaction
Help desk

Full job description

Who We Are

At Sienci Labs, we're passionate about designing and supporting hobby CNC machines that help makers bring their ideas to life. As we continue to grow, we're looking for someone who enjoys diagnosing mechanical problems, understanding how machines work, and helping customers successfully build, operate, and maintain their CNC equipment.

This role is ideal for someone who likes solving real-world mechanical and technical challenges, whether that's helping a customer square their machine, diagnosing an electrical issue, or guiding them through software configuration. If you're naturally curious, enjoy hands-on troubleshooting, and can explain technical concepts in a clear and friendly way, we'd love to hear from you.

Who This Role Is For

This role is a great fit if you enjoy building, repairing, or understanding how machines work. Whether you've worked with CNC machines, automotive systems, woodworking tools, industrial equipment, robotics, or other mechanical systems, you'll likely enjoy the variety of technical challenges this position offers.

This is not an IT, networking, or software development position. While you'll assist customers with CNC software, the primary focus is diagnosing and solving mechanical, electrical, and machine operation issues.

Key Responsibilities

Help customers diagnose and resolve mechanical, electrical, and CNC software issues by phone, email, and remote support.
Troubleshoot customer concerns by recreating issues and testing solutions using our in-house CNC machines and accessories.
Guide customers through machine assembly, calibration, setup, maintenance, and operation.
Assist customers in using our troubleshooting guides, documentation, and knowledge base while identifying opportunities to improve those resources.
Answer customer questions about our CNC machines, accessories, orders, shipping, and general product information.
Develop and maintain a strong understanding of our products, common customer challenges, and best practices to provide accurate and practical guidance.
Stay current with product improvements, firmware updates, accessories, and production changes to ensure customers receive the most up-to-date support.

Secondary Responsibilities:

Coordinate missing/replacement parts with the shipping department
Modify and refund orders on WooCommerce based on customer requests
Generate quotes and invoices for institutions such as Schools, businesses or non-profit organizations that require Tax-Exempt status

Required Qualifications:

Minimum 3 years of experience in a customer support role (phone and email support)
Technically proficient with mechanical components
Strong diagnostic skills, able to troubleshoot mechanical, electrical and software issues
Experience using Zendesk or a comparable CRM system
Familiarity with shipping platforms such as ShipStation, UPS WorldShip, or equivalent
Strong written and verbal communication skills
Comfortable handling a variety of customer personalities and situations professionally
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Required in-office time to help fulfill customer support replacement/missing parts

Nice to Have:

CNC, Laser or 3d Printing experience
Understanding of gcode, CAM/Design software
Experience working in a hardware or technical product company

What We Offer:

Competitive salary based on experience
Health and dental benefits
Opportunities for growth within the company
Supportive and collaborative team culture
On-the-job training with room to develop your skill set

How to Apply:

Please submit your resume and a brief cover letter outlining why you’re a great fit for this role. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Vision care

Work Location: Hybrid remote in Waterloo, ON N2V 1C6

Quick apply

Refine Your Search

desktop support technician jobs in kitchener, on

Customer Support Technician - CNC

Desktop and System Support Technician, Junior

IT Field Support Technician - Kitchener, Waterloo

IT Technician-Relocate to Port Hardy, B.C.

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for desktop support technician in kitchener, on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected