Company: CGIC
Department: Digital and Advisor Technology
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.
As the Sr Manager of Digital Platforms Technology - Delivery you will lead a cross-functional team of developers, Business Systems Analysts (BSAs), and Quality Assurance (QA) analysts delivering digital solutions across our client-facing channel, including cooperators.ca, Online Services (OLS), Mobile App, and National Quote & Buy (NQB).
You will combine strong technical leadership, delivery excellence, and forward-thinking innovation to drive end-to-end delivery of digital initiatives that enhance client experience and create business value.
This role plays a pivotal leadership function in shaping the future of software delivery in Digital Platforms Technology, including introducing agentic AI-enabled development practices across the SDLC. You will foster a culture of agile delivery, engineering excellence, and continuous improvement that will enable teams to execute complex initiatives at scale with speed and quality.
- Own and drive the delivery of medium to large-scale digital initiatives across web, OLS, NQB, mobile platforms, ensuring alignment to business priorities and strategic objectives.
- Partner closely with business and technology leaders to define and evolve strategic product and platform roadmaps, translating vision into actionable delivery plans.
- Champion modern engineering practices, including CI/CD, DevSecOps, automation, and quality engineering, to improve velocity, reduce delivery friction, and ensure high-quality, resilient solutions.
- Lead a high-performing, cross-functional team of developers, Business Systems Analysts (BSAs), and Quality Assurance (QA) professionals, fostering an inclusive, accountable, and growth-oriented culture.
- Drive the adoption of Agile and AI enabled delivery models, strengthening team capabilities in iterative development, product-oriented delivery and value-based prioritization.
- Ensure strong governance and delivery oversight, including risk management, financial accountability, vendor coordination, and performance tracking across the portfolio.
- Coach and develop your team by recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.
- You have 7-10 years of leadership experience and a strong understanding of modern software development practices and cloud-native architectures in Information Technology and Digital.
- You have a post-secondary diploma in Information Technology or Computer Science.
- You have expert knowledge of project and program delivery, including the ability to achieve high levels of employee engagement.
- Strong understanding of modern software engineering practices and cloud-native architectures.
- Exposure to or hands-on experience with AI-assisted or agentic development models, spec driven development is considered a strong asset.
- Experience leading digital platform delivery team across web, mobile, and transactional systems is considered a strong asset
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You inspire teams to embrace innovation, continuous improvement and emerging technologies, including AI-enabled software delivery.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.
- You inspire teams to embrace innovation and emerging technologies, including AI-enabled software delivery.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Expected salary/hourly range $114,021 - $164,000+
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
