We are looking for energetic people to join our team, who are able to serve our guests with fast and friendly service while maintaining a clean and safe workspace and adhering to all Food Safety procedures.
Full Time & Part Time positions available.
Previous Tim Hortons or other restaurant kitchen experience preferred but not required. Possibility of working up to Supervisor or Manager available.
Hiring for all shifts
Weekdays and Weekends
Day Shifts (Starting at 4am, 5am, 6am, and 7am)
Afternoon Shifts (Starting at 12pm, 1pm, and 2pm)
Overnight 10pm to 6am
3am Bakers & Afternoon Bakers working till 9pm
***HIGHSCHOOL STUDENTS - Please apply in store only***
JOB DESCRIPTION
The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.
Hospitality & Guest Service
- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
- Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
- Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
Restaurant Operations
- Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
- Monitors fridge and freezer product inventory and communicated with management.
- Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
- Receives and responds to showcase and product needs from the Restaurant Front
- Assists in serving guests in the Restaurant Front when necessary
- Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
Policies & Procedures
- Follows all restaurant policies, procedures and standards
- Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
- Works in compliance with occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Uses or wears personal protective equipment or clothing as required
- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Job Types: Full-time, Part-time, Permanent
Pay: From $17.60 per hour
Work Location: In person
