Kitchener Waterloo On Desktop support technician Jobs – 5 Openings This Week

Customer Support Technician - CNC
Sienci Labs Inc. —Waterloo, ON
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- CRM software
- Organizational skills
- In-person
- Dental care
- Vision care
Quick apply
10d
Support Technician / Engineer
Voyis —Waterloo, ON
- $60,000–$75,000 a year
- Travel
- Scripting
- In-person
- Profit sharing
- Vision care
Quick apply
Managed IT Technician – L1+ (Hybrid Remote / Onsite, Kitchener-Waterloo)
Contemporary Computers —Kitchener-Waterloo, ON
- $55,000–$90,000 a year
- Part-time
- Hybrid work
- Travel
- IT
- In-person
- Dental care
- Tuition reimbursement
Quick apply

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Customer Support Technician - CNC

Sienci Labs Inc. -
Waterloo, ON

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Job details

Permanent | Full-time
$55,000–$65,000 a year
10 days ago

Qualifications

CRM software
CNC laser cutting
Zendesk
Organizational skills
Customer support
Automotive diagnostics
Communication skills
Mechanical knowledge
CNC

Full job description

Who We Are

At Sienci Labs, we're passionate about designing and supporting hobby CNC machines that help makers bring their ideas to life. As we continue to grow, we're looking for someone who enjoys diagnosing mechanical problems, understanding how machines work, and helping customers successfully build, operate, and maintain their CNC equipment.

This role is ideal for someone who likes solving real-world mechanical and technical challenges, whether that's helping a customer square their machine, diagnosing an electrical issue, or guiding them through software configuration. If you're naturally curious, enjoy hands-on troubleshooting, and can explain technical concepts in a clear and friendly way, we'd love to hear from you.

Who This Role Is For

This role is a great fit if you enjoy building, repairing, or understanding how machines work. Whether you've worked with CNC machines, automotive systems, woodworking tools, industrial equipment, robotics, or other mechanical systems, you'll likely enjoy the variety of technical challenges this position offers.

This is not an IT, networking, or software development position. While you'll assist customers with CNC software, the primary focus is diagnosing and solving mechanical, electrical, and machine operation issues.

Key Responsibilities

Help customers diagnose and resolve mechanical, electrical, and CNC software issues by phone, email, and remote support.
Troubleshoot customer concerns by recreating issues and testing solutions using our in-house CNC machines and accessories.
Guide customers through machine assembly, calibration, setup, maintenance, and operation.
Assist customers in using our troubleshooting guides, documentation, and knowledge base while identifying opportunities to improve those resources.
Answer customer questions about our CNC machines, accessories, orders, shipping, and general product information.
Develop and maintain a strong understanding of our products, common customer challenges, and best practices to provide accurate and practical guidance.
Stay current with product improvements, firmware updates, accessories, and production changes to ensure customers receive the most up-to-date support.

Secondary Responsibilities:

Coordinate missing/replacement parts with the shipping department
Modify and refund orders on WooCommerce based on customer requests
Generate quotes and invoices for institutions such as Schools, businesses or non-profit organizations that require Tax-Exempt status

Required Qualifications:

Minimum 3 years of experience in a customer support role (phone and email support)
Technically proficient with mechanical components
Strong diagnostic skills, able to troubleshoot mechanical, electrical and software issues
Experience using Zendesk or a comparable CRM system
Familiarity with shipping platforms such as ShipStation, UPS WorldShip, or equivalent
Strong written and verbal communication skills
Comfortable handling a variety of customer personalities and situations professionally
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Required in-office time to help fulfill customer support replacement/missing parts

Nice to Have:

CNC, Laser or 3d Printing experience
Understanding of gcode, CAM/Design software
Experience working in a hardware or technical product company

What We Offer:

Competitive salary based on experience
Health and dental benefits
Opportunities for growth within the company
Supportive and collaborative team culture
On-the-job training with room to develop your skill set

How to Apply:

Please submit your resume and a brief cover letter outlining why you’re a great fit for this role. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Flexible schedule
On-site parking
Vision care

Work Location: Hybrid remote in Waterloo, ON N2V 1C6

Quick apply

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desktop support technician jobs in kitchener waterloo on

Customer Support Technician - CNC

Support Technician / Engineer

Managed IT Technician – L1+ (Hybrid Remote / Onsite, Kitchener-Waterloo)

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