kitchener waterloo on service desk analyst Jobs – 7 Openings This Week

Help Desk Analyst
Heartland Mutual Insurance —Waterloo, ON
- $50,000–$75,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Paid time off
Quick apply
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- $52,400–$68,800 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Disability insurance
- Dental care
8h
Help Desk Analyst
Grand River Hospital —Kitchener, ON
- Part-time
- Typing
- Phone etiquette
- Communication skills
Manager - IT Service Management
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Management
- Salesforce
- Agile
- Disability insurance
- Dental care
7d
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
8d

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Cloud Operations Administrator
Vertical Staffing Resources —Waterloo, ON
Valid driver's license, own vehicle and appropriate insurance. Diploma or degree in Information Technology or related field. $75k - $95K base salary.
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Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.

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Help Desk Analyst

Heartland Mutual Insurance -
Waterloo, ON

Quick apply

Job details

Full-time
$50,000–$75,000 a year

Qualifications

Azure
Microsoft Outlook
Computer Science
Customer service
Technical support
Microsoft Office
Change management
Firewall
Analysis skills
ITIL
Network protocols
Computer networking
SharePoint
Cybersecurity
Communication skills
Intune
Help desk
Information Technology
VPN

Full job description

At Heartland Mutual Insurance, we’re more than just a company — we’re a community.

Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.
Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

What you'll do...

Serve as the initial point of contact for IT support inquiries via phone, email, and chat
Troubleshoot and resolve issues related to hardware, software, Office 365, and basic Azure services
Assist with user account creation, access management, password resets, and account lockouts.
Support endpoint protection tools (Microsoft Defender) and mobile device management (Intune)
Prepare and configure IT equipment for new employees and support onboarding activities
Provide basic network support, including Wi Fi, VPN, shared drives, and printer connectivity.
Document all support activities in accordance with ITIL aligned processes
Escalate issues to senior team members or vendors as required

What you'll bring...

Diploma in Information Technology, Computer Science, or a related field
2+ years of experience in a help desk or technical support role
Proficiency with Microsoft Office 365 (Teams, Outlook, SharePoint)
Proficiency in Azure, Office 365, Veeam, Microsoft Defender, Intune, Fortinet, and other relevant technologies
Working knowledge of ITIL best practices including Incident and Change Management.
Strong understanding of network protocols, cybersecurity, and best practices.
Familiarity with endpoint security tools and mobile device management
Knowledge of networking fundamentals (VPN, Wi Fi, firewalls)
Strong analytical and troubleshooting skills
Excellent written and verbal communication abilities
Demonstrated customer service orientation
Ability to manage multiple priorities in a fast paced environment
Collaborative mindset and willingness to learn

The salary range for this role is $50,000 - $75,000. The salary for the successful candidate will be determined by various factors including but not limited to an individual’s relevant experience, knowledge, skills, along with internal equity, and market considerations.

What’s in it for You:

A Supportive Team: We’re not just a workplace, we’re a community. We are small but mighty, we believe in the power of connection, purpose, and belonging.
Comprehensive Total Rewards: Enjoy a competitive compensation package made up of base salary and bonus, health and wellness benefits, pension plan, paid time off, and so much more.
Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion and belonging.
Career Growth & Development: Take advantage of continuous learning opportunities and stretch assignments.
Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.

This job posting is for an existing vacancy within Heartland.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

We do not use artificial intelligence or automated decision-making tools in any part of our hiring process. All applications are reviewed by our Talent Acquisition team to ensure fairness and transparency.

At Heartland Mutual Insurance, you’re empowered to thrive. Whether it’s your career, your well-being, or your future, we've got you covered.

Quick apply

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service desk analyst jobs in kitchener waterloo on

Help Desk Analyst

Bilingual Retail Helpline Analyst

Help Desk Analyst

Manager - IT Service Management

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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