The Team
You will be part of a province-wide team focused on making government services accessible and inclusive for all British Columbians. The team values kindness, respect, and “Service with Heart,” working together to meet the diverse needs of the communities they serve.
The Role
The Service BC Customer Service Representative plays an important role in providing respectful, inclusive, and accessible service to a diverse range of people across in-person, phone, and digital channels. In this role, you listen carefully to understand each person’s needs and provide clear, helpful support, while completing administrative tasks like reviewing applications and processing payments. The position values empathy, cultural awareness, and professionalism to ensure everyone feels supported and able to access government services.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
- Experience providing inclusive customer service to a diverse clientele.
- Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
- Experience using digital applications/databases to search for and record information.
Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.
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Preference may be given to applicants with one (1) or more of the following:
- Additional years of experience in any of the above requirements and/or preferences.
- Experience with conflict resolution and de-escalating emotionally charged situations.
- Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
- Customer service training and/or certification.
- Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).
Willingness statements
Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).
For questions regarding this position, please contact [email protected].
About this Position:
There are currently four permanent full-time positions available in Terrace.
An eligibility list may be established to fill both current and/or future permanent vacancies for Terrace, Kitimat and Prince Rupert..
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.
How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
