Lacombe Ab Automotive service advisor Jobs – 3 Openings This Week

Experienced Service Advisor
Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge —Red Deer, AB
- From $60,000 a year
- Weekends as needed
- English
- High school diploma or GED
- Driving
- Store discount
- Disability insurance
Quick apply
Junior Service Advisor
Kaizen Automotive Group —Ponoka, AB
- Full-time
- Organizational skills
- Disability insurance
- Dental care
Insurance Advisor - Service
WebBroker Canada Inc o/a Cheep Insurance —Canada
- $46,000–$68,000 a year
- Full-time
- Remote
- Microsoft Office
- Phone etiquette
- Communication skills
- Disability insurance
- Dental care
Quick apply
18h

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Experienced Service Advisor

Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge -
Red Deer, AB

Quick apply

Job details

Full-time
From $60,000 a year

Qualifications

Pricing
Automotive repair
Customer relationship building
Dealer management system (DMS) software
Customer retention
Auto estimating
Customer appointment booking
Greeting customers
English
Client relationship development
High school diploma or GED
Motor vehicle service advising experience
Schedule management
Driving
Client services
Customer relationship management
Customer service orientation
Organizational skills
Computer skills
Manual transmission
Work order management
Communication skills
Dealership experience
Driving Licence

Full job description

Service Advisor (Experienced Required)

Location: Rocky Mountain House, AB
Position Type: Full-Time

Position Overview

Rocky Mountain Dodge, located in Rocky Mountain House (approximately 45 minutes from Sylvan Lake, 1 hour from Red Deer, and 2 hours from either Calgary or Edmonton)is looking for an experienced Service Advisor to join our team.

We’re looking for someone who understands the dealership service process, communicates well with customers and technicians, stays organized, and can confidently manage a busy service desk from write-up through to vehicle delivery.

The Service Advisor is the main point of contact between our customers and the service department, responsible for clearly communicating repair and maintenance needs, accurately documenting service orders, coordinating with technicians and Parts, and ensuring work is handled in accordance with AMVIC requirements, dealership policies, and manufacturer standards.

This position requires prior experience as a Service Advisor in an automotive dealership.

Chrysler Dodge Ram Jeep experience is a great asset - Bonus Points if your DMS experience includes PBS.

Key Responsibilities

Customer Experience & Relationship Management

Greet customers promptly and professionally in person and over the phone
Build and maintain long-term customer relationships
Accurately document customer concerns and service requests
Provide clear, honest, and transparent communication at all stages
Resolve customer concerns in a professional and compliant manner

Service Coordination & Compliance

Schedule service appointments based on shop capacity and priority
Identify vehicle service needs using customer input and service history
Provide accurate estimates and obtain proper customer authorization prior to work being performed
Clearly explain repairs, maintenance, and associated costs
Ensure all recommendations align with manufacturer guidelines and safety standards
Maintain full compliance with AMVIC, Alberta consumer protection legislation, and dealership policies

Repair Order Accuracy & Documentation

Open and maintain accurate, detailed repair orders
Ensure all work performed is properly authorized and documented
Review invoices with customers to ensure full understanding of charges
Maintain proper records to support audit, compliance, and dispute resolution
Ensure timelines, pricing, and services are clearly communicated and recorded

Operational Excellence

Monitor progress of service work and keep customers updated
Ensure vehicles are returned clean and all requested work is completed
Maintain organized workspaces and accurate service documentation
Ensure proper vehicle handling, key control, and lot organization

Brand Standards & Business Development

Uphold dealership values and deliver a consistent, high-quality experience
Promote manufacturer and dealership service programs ethically and transparently
Contribute to achieving service department targets and customer retention goals
Stay current on product knowledge, services, and industry standards

AMVIC & Compliance Expectations

Adhere to all AMVIC regulations and Alberta consumer protection laws
Ensure full disclosure of pricing, services, and repair recommendations
Obtain informed customer consent before proceeding with any work
Avoid any misleading, unclear, or incomplete representations to customers
Maintain professionalism, integrity, and ethical conduct at all times
Support dealership compliance standards and audit readiness

Qualifications & Skills

Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
Dealership experience with Chrysler Dodge Jeep Ram is an asset
Strong understanding of automotive service and repair processes
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple customers and tasks in a fast-paced environment
Problem-solving and conflict resolution abilities
Strong computer skills (DMS experience with PBS is an asset)
Valid driver’s license; ability to operate manual and automatic vehicles

Education

High School Diploma (Grade 12)
Automotive training considered an asset

Work Schedule

Must be available for evenings and weekends as required

What We Offer

Competitive compensation (experience-based)
Performance incentives
Bonus incentive programs

Important Note

Only candidates with previous Service Advisor experience at a Dealership will be considered.

We look forward to meeting you!

Pay: From $60,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Store discount

Application question(s):

Please verify that you know that this position is located in the town of Rocky Mountain House.
Will you be commuting or relocating?

Experience:

Dealership Service Advisor: 1 year (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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automotive service advisor jobs in lacombe ab

Experienced Service Advisor

Junior Service Advisor

Insurance Advisor - Service

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