At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Responsibilities may include the following and other duties may be assigned.
- Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives.
- Deliver hands-on case support using advanced mapping systems, generators, software, pumps, and associated accessories.
- Conduct product demonstrations and lead in-service training to drive successful adoption of mapping and ablation technologies.
- Troubleshoot real-time technical and workflow issues in the electrophysiology lab with a proactive, solution-oriented approach.
- Partner with sales teams to support account growth by providing clinical expertise, technical insights, and customer education.
- Act as a key liaison between physicians, lab staff, sales, and technical teams to ensure seamless communication and high customer satisfaction.
- Build and maintain strong professional relationships with customers, establishing credibility as a trusted clinical resource.
- Identify workflow efficiencies and performance improvement opportunities within customer sites and collaborate with stakeholders to implement solutions.
- Maintain advanced knowledge of electrophysiology therapies, company products, and competitive technologies.
- Provide structured feedback from the field to marketing, R&D, and education teams to support product enhancements and future innovation.
- Support product installations, system upgrades, and new technology launches within assigned territory.
- Participate in territory planning, account reviews, and cross-functional business discussions.
- Support clinical research activities (pre-market, post-market, and external studies) at active clinical centers in coordination with clinical field teams.
- Maintain required documentation, compliance standards, and training certifications.
SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
DIFFERENTIATING FACTORS
Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.
Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.
Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.
Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.
Required Knowledge and Experience: High School Diploma or equivalent with 6+ years experience in cardiac mapping and navigation, or related EP mapping experience (OR Associate's Degree with 4+ years experience OR Baccalaureate Degree with 2+ years experience).
Salary Range: $86,560 - $108,200
PLEASE NOTE:
We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
This posting reflects a current, genuine vacancy that we are actively recruiting to fill.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
