Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a District Sales Manager, Business Development to lead and expand our Multi-Family Builder Sales team across BC.
Reporting directly to the Director of Multi-Family Sales, you’ll combine hands-on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.
We’re looking for a driven, results-focused leader who brings energy and accountability to your team. You balance a strong competitive edge with a professional, approachable style, building trust and collaboration across teams.
You motivate others, remove obstacles, and keep deals moving forward. With a background in high-performance environments and a proven track record in sales, you’re ready to lead and develop a successful, high-performing team.
- Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
- Create and implement standardized sales processes, workflows, and best practices across the region
- Conduct quarterly sales reviews with each KAM and lead bi-annual supplier learning sessions
- Manage and elevate team performance through coaching, one-on-ones, performance reviews, and development plans
- Analyze sales activity, pipeline health, margins, and forecasting accuracy, leading quarterly business reviews to drive accountability and results
- Partner with the Director of Multi Family Builder Sales on recruitment, onboarding, training, and retention initiatives
- Drive consistent ERP usage and data integrity for accurate reporting and decision-making
- Oversee quoting, pricing, and contract execution to ensure accuracy, consistency, and profitability
- Manage expense budgets aligned to strategic market opportunities
- Resolve escalated client, operational, and credit-related issues
- Collaborate cross-functionally to ensure seamless project execution
- Co-facilitate the annual sales meeting and support regional sales planning
- Execute the Strategic Annual Sales Plan
- Proven experience managing and coaching sales teams in residential construction or complex B2B environments
- Strong leadership and performance management capabilities with a track record of delivering results through teams
- Experience implementing structured sales processes and driving discipline
- Strong business acumen with analytical and decision-making skills
- Experience with CRM systems, reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities and deliver under deadlines
- A true hunger for success: not only loves to win, but equally hates to lose
- Experience in the appliance, developer, or construction supply industry
- Experience building and leading regional sales teams
- Exposure to change management or sales transformation
- Cross-functional leadership in matrixed organizations
- Post-secondary education in business or related field
- Director of Multi Family Builder Sales
- KAMs and internal management teams
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and industry partners
- Suppliers and vendors
- Office-based with regular field presence across the Lower Mainland
- Full-time schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel
- Competitive salary
- Extended health benefits
- PPE allowance
- Generous employee discounts
- Career development opportunities
- Employee recognition program
- Company events and volunteer initiatives
- A fun, dynamic environment where your strengths and personality shine
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
