Team Lead S3 up to 8 FTE - New Westminster British Columbia - Royal Columbian Hospital
Core Lab, Point of Care Testing, Research, Quality
The Team Lead is responsible to assist in the general supervision and coordination of workflow processes for the designated area including staffing activities. Oversees and acts as a resource to the department staff regarding the technical and analytical procedures in the designated area of the laboratory. Participates in the planning and coordination of services; monitors the quality of work performed to ensure standards are met and safety procedures are followed. Liaises with the Scheduling Department to ensure schedules align with site activities. Provides input into recruitment and performance management, and supports the training and coaching of team members. As a member of the site based leadership team, participates in facilitating workplace solutions and the implementation of new; equipment, techniques, and procedures
Whats in it for you?
- Competitive salary with full benefits: great benefits including health and dental, pension, vacation, discounts and so much more
- Work life balance: Life in this year-round resort community means work-life balance is not just a buzzword – it’s a way of life. Enjoy outdoor adventures or simply unwind by the lake after work.
- Room to grow: We invest in your professional development and offer opportunities for advancement within a supportive, autonomous environment.
- A community that cares: Join a compassionate team at that values connection, collaboration, and caring for one another.
- Leadership that matters: Step into a meaningful leadership role where your voice is heard, and your impact is real.
What you’ll do
Support and coordinate the workflow process and staffing activities for the designated area including reviewing workload assignments, adjusting schedules to utilize staff effectively within the allocated budget, establishing daily priorities including allocating Technical Coordinators to support other facilities, participates in providing guidance/advice, and assists with troubleshooting work related issues in consultation with the Site Supervisor.
Assist in supervising designated staff to ensure appropriate service delivery. Duties include planning work and vacation schedules, providing scheduling guidelines to the scheduling office and ensuring schedules are posted, approving vacation, special leave per collective agreement requirements and reviewing requests for education leave. Evaluates performance levels and provides input into performance management of designated staff, and participates in the recruitment and selection process. Schedules and ensures orientation plan is in place for new staff, and monitors and signs off on completion. Monitors and reports on budget variances relating to issues such as overtime, sick time, attendance management, and implementation impact activities.
Participate in monitoring Quality Control and other quality indicators and makes corrections as appropriate.
Inform the Site Supervisor of the equipment needs for the designated area and provides data such as test volumes and maintenance documents as required.
Participate in the coordination of downtime procedures and ensures downtime protocol and process is available and familiar to all staff.
Oversees inventory levels and approves orders of reagents, supplies in consultation with the Site Supervisor. Maintains all relevant documentation, prepares and completes reports, and compiles statistics for the designated area as required.
Participate in internal/external committees such as LEAN projects, as required. Provides leadership in area through methods such as reviewing and evaluating literature/materials and attending workshops and conferences.
Maintain awareness of relevant advances and changes in current trends regarding instrumentation, methodology, and technical knowledge.
- Perform other related duties as required.
What you bring
- Required Certification: Certification: Successful completion of recognized competency assessment exam, registration in the relevant field(s) of practice, in accordance with the Canadian Alliance of Medical Laboratory Professionals Regulators (CAMLPR) pathways or certification with the Canadian Society for Medical Laboratory Science (CSMLS).We are not able to consider candidates that do not meet this requirement.
- Current registration with the Canadian Society of Laboratory Technologists as a General Registered Technologist, three (3) years' recent, related experience, including one (1) year supervisory experience and/or completion of a supervisory program, or an equivalent combination of education, training and experience.
- Hands on experience as a Medical Laboratory Technologist, with either leadership or supervisory experience in a lab setting, or a strong desire to grow into leadership, supported by formal education (e.g., leadership courses, management certificates) or transferable experience (e.g., team lead roles, mentoring, peer training).
- Relevant experience may include roles such as Laboratory Supervisor, Medical Laboratory Supervisor, Clinical Lab Supervisor, Lab Operations Supervisor, Site Lead, Laboratory Services, Medical Laboratory Team Lead, Laboratory Operations Lead, Regional Lab Site Supervisor, Seasoned Lab Technologist or Senior Medical Lab Technologist.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Lab Medicine Service contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Comprehensive knowledge and recent related experience in laboratory discipline
- Field of practice: Core Lab, Point of Care Testing, Research, Quality
- Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CAMLPR or CSMLS and/or other relevant national professional associations
- Comprehensive knowledge of method development and evaluation and research processes.
- Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
- Knowledge of administrative structure and function of laboratories of varying sizes
- Demonstrated ability to function as a team member, leader, teacher, motivator, and facilitator and to coach and deal with others effectively and in a supportive manner
- Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
- Demonstrated ability to deal with and/or guide others in resolution of conflict issues
- Demonstrated ability to work independently and in collaboration with others
- Demonstrated ability to work under pressure in a constantly changing environment and to organize and prioritize competing demands
- Demonstrated ability to manage own learning to meet future challenges within the organization
- Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoint
- Physical ability to perform the duties of the position
- Ability to operate related equipment
- Strong critical thinking and problem-solving skills to navigate a fast-paced, evolving environment.
- Excellent communication skills, able to connect clearly and empathetically with diverse team members, patients and partners
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
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If you’re a passionate, experienced Medical Laboratory Technologist eager to make a real impact in a leadership capacity—both in the lab and the community, this is your moment.
Take the next step in your career and embrace the coastal lifestyle you’ve been dreaming of.
Job Type: Regular, Full-Time
Salary Range: $45.24 - $56.47hour
Location: Royal Columbian Hospital 330 E Columbia St, New Westminster, BC V3L 3M2
Hours of Work: Various rotation
Requisition #: 200758E
What we do
Provincial Laboratory Medicine Services (PLMS), part of Provincial Health Services Authority (PHSA), is at the forefront of diagnostic testing in BC, operating across 31 sites in the Lower Mainland and Central Coast. From hospitals to specialty labs within Vancouver Coastal Health, Provincial Health Services Authority, Fraser Health Authority, and Providence Health Care, our dedicated teams deliver fast, accurate results that drive critical patient care and medical innovation. Whether detecting diseases, guiding treatments, or supporting groundbreaking research, PLMS plays a vital role in advancing healthcare and saving lives across the province
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on July 9th, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
