Senior Unified Communication Specialist - Hybrid
Location: Surrey, B.C.
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving.
Key Responsibilities:
Hardware Responsibility
- Management and operational support of all AudioCodes devices, SBA, Session Border Controllers. Also, all Analog Media Pack devices.
- Overall management and support of all conference room Polycom devices
Exchange Online
- In depth knowledge of Exchange online admin portal and policies.
- Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.
- Management and Support for all Distribution Groups. (Creating, Maintaining, etc.)
- Management and Support of all transport rules and requests for Blocking of senders and domains from Cyber team
- Management and Operational support for Online Connectors.
- Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender.
- Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.
Microsoft Defender
- Management and Operational Support for Security Alerts for Blocking access or allowing access for Websites URL’s, IP’s Identities.
- Conduction Exchange Message Traces and review of Quarantined emails.
- Management and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow/Block Lists, DKIM and other related Rules.
- Co-ordinating with Cyber and Network Team as relates to the above.
Endpoint Manager (Intune)
- Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.
- Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.
- Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies.
Exchange on Premise
- Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). This includes monthly OS Patches and Quarterly CU or SU Application patches. And running periodical Health Check’s. and patching also cluster witness server in PG.
Creation and Update and Management of Exchange 2016 DR Strategy on a yearly basis.
- Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers.
- Management and Upkeep of Safe sender list on Exchange server in connection to email hygiene.
- Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. And regarding connectors support for email for billing application.
- Management and Upkeep of current UM dial plans, with regards to Auto Attendants.
Skype for Business on Prem
- Management and Monitoring of Physical PRI circuits in Communications room.
- Management and Operational Support of Virtual Skype for Business 2019 environment, including 3 Front End Servers, 2 Database Servers and one Edge Server, including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.
- Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings.
- Support and upkeep of all Gas DID number ranges and Teams Voice Inter-truck Ranges.
- Management and Support of Response Groups and Other SFB Policies.
- Review and monitoring of Skype Call Quality.
- Migration of User’s from SFB to Teams
- Management and Operational Support of Virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centre’s. including Monthly OS patching of Servers and Quarterly CU updates as dictates from Microsoft.
MS Teams
- Management and Operational Support of all Voice Only Teams users in Datacenter.
- Management and Operational Support of all Teams Rooms devices.
- Creation and Management of Call Queues and Team’s Auto Attendants with Marie Lyons.
- Creation and management of Teams and Channels.
- Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.
OneDrive & Office 365
- Management of OneDrive settings and config through SharePoint Online portal.
- Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co-ordination with Electric team.
Skills & Qualifications:
- A Computer Science degree or equivalent in real-world experience.
- A superior knowledge of Microsoft Azure, O365, InTune and Cloud Computing
- Solid understanding of Exchange on-line and hybrid setup.
- Experience with Skype 2019 and MS-Teams including the migration process
- Good experience with PowerShell scripting for both Active Directory and Exchange
- A superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems.
- In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services.
- An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
- Good to have experience with SCCM
- Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
- A strong understanding of backup and recovery processes and applications.
- Exchange 2016/Online, Intune, Collaboration Tools, PowerShell Scripting, SMTP, Active Directory
Hands-on architecture/design, implementation experience, and expert-level knowledge of Microsoft technologies (Exchange 2016/Online, Active Directory, DNS), Mobile Technologies (VMWare Workspace One, Intune, etc.), scripting (PowerShell, automation), and Agile methodologies.
- Exposure to other infrastructure areas including Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, and more.
- Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS, and some level of experience with network troubleshooting
- Minimum 5-7 years of experience in system and collaboration applications including telephony gateways
- Certification in MS technologies, ITIL and IT Project Management desired
Preferred Experience
- Exposure with Collaboration tools such as Skype/Teams, Enterprise Voice, and Enterprise
- ITIL experience is preferred
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
