About the Company
Since 1998, DKI Precision Restorations has been a trusted full-service restoration company in British Columbia. We follow a simple philosophy, we only hire people we'd be happy to have working in our own homes people who demonstrate courtesy and respect every time they meet our customers.
We are committed to providing a safe, exciting, challenging, and rewarding workplace for every member of our team.
Job Responsibilities:
Own your day. Lead your crew. Do work that matters.
We are looking for a Contents Crew Lead. A permanent full-time employment with a company serving BC communities for over 25 years. The right person for this role understands that behind every damaged home is a family waiting to get their life back. You are experienced, detail-oriented, and self-directed individual who takes ownership of every job from the first walk-through to the final clean.
Our team environment is supportive and cooperative. You are not alone in this role, everyone helps each other. During large-scale events and emergency situations, our team works together to manage demanding workloads and deliver results for our customers.
What We Are Looking For
- Lead and support contents crew members on pack-out, processing (cleaning), and content move-back/reset projects
- Perform detailed structure cleans and post-construction cleans to exact standards
- Clean all types of flooring including sweeping, mopping, vacuuming, and hand scrubbing
- Process and clean contents in the warehouse using established techniques
- Maintain cleanliness at office facilities and job sites
- Complete daily updates for every active claim in PSA and email
- Document inventory and non-restorable contents using Encircle (training provided)
- Complete and submit all required paperwork accurately and on time
- Follow established cleaning procedures and company safety standards
Requirements
- Minimum 2 years of Crew Lead experience in the restoration industry (required)
- Previous work experience in a cleaning role is considered an asset
- Ability to work overtime for after-hours emergency work
- Ability to work under pressure in difficult circumstances
- Strong communication skills (spoken and written)
- Ability to work independently as well as in a team environment
- Must be able to pass a criminal background check
- Valid BC Class 5 Driver’s Licence with a clean driver’s abstract (required)
- Familiarity with basic technology such as cellphone use, Outlook email, and Encircle
Your First Few Weeks: What Onboarding Looks Like
We have supportive team culture and set every new team member up for success from day one and place strong emphasis on onboarding and training.
Week 1–2: Introduction & Orientation
Meet your team, tour our Delta facility, and become familiar with our systems including PSA, Encircle, and Outlook. You will work alongside crew members on pack-out tasks and warehouse non-restorable listings.
Week 2–3: Hands-On Training
You will shadow experienced crew leads on live jobs to understand our quality standards and begin assisting with documentation and daily claim updates with guidance.
Week 3–5: Building Confidence
We take the time to ensure you understand how the team coordinates and works together so that you feel comfortable and productive. You will begin taking on increasing responsibility in the field while your supervisor provides regular check-ins and feedback.
Ongoing: Mentorship & Growth
Your manager is invested in your long-term development. Regular performance conversations and ongoing training help keep your professional growth on track.
On-Call Rotation – How It Works
Restoration doesn’t stop when the workday ends and neither do we.
Our on-call rotation ensures our customers receive a rapid response during emergencies.
- On-call shifts are shared across the team on a rotating basis
- No single person carries the load
- When on call, you must be reachable by phone and respond within a defined timeframe
- After-hours callouts are compensated with overtime pay
- On-call schedules are provided in advance so you can plan your personal time
- Our dispatch team supports you throughout the process
What We Offer
- Competitive Pay: CA$22.00 – CA$27.00/hour based on experience with regular performance reviews
- Extended dental & health coverage beginning after 3 months of employment
- Paid overtime for after-hours emergency work and callouts
- Clear career pathways that support advancement opportunities and provide cross-training to enhance skills and career development.
- No two days are the same. The variety keeps the job interesting.
- During slower periods, the team ensures work remains available, so employees do not have to worry about losing hours as crew gets appointed and work in different areas of the contents division not limited to field work, warehouse support, and laundry processing.
- You are always on the road, working across different claims and communities in the Lower Mainland and sometimes across British Columbia.
- You see the satisfying results of your work at the end of every job.
- The restoration industry offers job security in a growing and essential field.
Training, Development & Certifications
We invest in our people and provide a clear pathway for growth.
As a Contents Crew Lead, you will be offered below training during your tenure here:
- Asbestos Training
- Confined Space Training
- Fall Protection Training
- Contents Processing & Pack-Out Best Practices Training
- Encircle Digital Documentation Platform Training
- Ongoing Leadership and Crew Management Coaching
Extra Perks
- Company-provided uniforms and PPE
- Company vehicle privilege for travelling from home to job sites
- Employee referral bonus program
Hear From Our Team
"Management has acknowledged our hard work on difficult projects when we completed jobs under tight deadlines and received great feedback from clients."
" Memorable project involved a property that was significantly damaged by fire. It was one of our first Fireline jobs, where the team followed a new set of procedures to pack, list, and document contents while complying with the requirements of the Fireline system"
"You’re not just a number here. Field staff and office staff know who you are, which makes coming to work easier."
“I got to oversee the whole process and plan the move back effectively. I got to do a site inspection from start to finish. Being in touch with trades and insured with the help of the pm. Our team did great!”
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
DKI Precision Restorations is committed to equal opportunity. Our goal is to foster an inclusive and diverse workplace that reflects the communities where we operate while creating an environment in which every individual can thrive and build a successful career.
Requests for accommodation due to a disability or other protected characteristic can be made at any stage of the recruitment process by contacting our Human Resources Team.
We are dedicated to making your experience with us positive, fair, and transparent.
Job Types: Full-time, Permanent
Pay: $22.00-$27.00 per hour
Benefits:
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Tuition reimbursement
Application question(s):
- Are you flexible to work during evenings, weekends, and statutory holidays?
- What is your salary expectation?
- When can you start the position?
- Are you legally authorized to work in Canada?
- This position requires someone to work full time. Can you work full time 40 hours per week?
- Do you have any current or previous experience working for a restoration company? If yes, please list the restoration company name(s) and the role(s) you held
Experience:
- Restoration Industry: 2 years (required)
Licence/Certification:
- Class 5/N Driving Licence (required)
Work Location: On the road
