What to Expect
Le programme de réparation de carrosserie de Tesla est à la recherche d’un agent de liaison pour travailler sur l’une des marques de véhicules les plus novatrices au monde. Ce poste implique de soutenir l’atelier de carrosserie interne dans tous les aspects de son programme de réparation autorisée après collision.
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.
What You'll Do-
Gestion de la planification des travaux
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Préparation des documents à l’arrivée du véhicule
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Communication avec les clients et attentes
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Coordination et remise de la location
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Réapprovisionnement du matériel et des fournitures
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Revue des dossiers de réparation et livraison
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S’acquitter des autres tâches qui sont assignées
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Work scheduling maintenance
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Vehicle arrival preparation
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Customer communication and expectations
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Rental coordination and hand off
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Vehicle status updates
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Material and supplies reordering
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Repair review and delivery
What You'll Bring-
Le candidat retenu pour le poste devra soutenir des projets dans toutes les provinces canadiennes et communiquer quotidiennement principalement en anglais avec le personnel et les clients hors du Québec
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Excellentes compétences en communication écrite et orale ainsi que la capacité de suivre les instructions requises
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Approche orientée client et capacité d’établir de bonnes relations avec l’équipe
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Habilité de travailler de façon indépendante dans un environnement avec supervision limité
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Expérience de Microsoft Office un atout
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Doit être disposé à former d’autres personnes
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Expérience avec les comptes recevable est un atout
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The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec
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Strong customer-oriented approach with clients and coworkers
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Must be willing to train others
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Ability to work independently in limited supervision environments
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Microsoft Office experience preferred
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Excellent written and verbal communication skills as well as the ability to follow instructions
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Account receivable experience is a plus
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
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Assurances dentaire, vision, vie, santé et invalidé payé par la compagnie
- REER avec contribution de l'employeur, plans d'achat d'actions pour les employés et autres avantages financiers
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Programme d'aide aux employés
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Programmes de réussite parentale
- Congés maladie et vacances (horaires flexibles pour les postes salariés) et jours fériés payés
- Programme Tesla Babies
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Produits Tesla, réductions sur les abonnements à des salles de sport et programme d'avantages sociaux
- Company-paid Health, Dental, Vision, Life, and Disability insurances
- RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits
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Employee Assistance Program
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Parental Success Programs
- Sick and Vacation time, and Paid Holidays
- Tesla Babies program
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Tesla products, fitness discounts, and perks program
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Customer Service Representative I - $19.20 - $28.80/hour
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Customer Service Representative II - $20.80 - $31.20/hour
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Customer Service Representative III - $23.20 - $34.80/hour
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
