Leduc, Ab Application support analyst Jobs – 13 Openings This Week

Tier 1 Technical Analyst
Cadence Solutions Inc —Edmonton, AB
- $55,000–$70,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
21h
M5 Process Analyst
City of Edmonton —Edmonton, AB
- $85,977.58–$107,415.07 a year
- Full-time
- Hybrid work
- Google Suite
- Computer science
- Computer Science
- Designated paid holidays
10d
Senior Programmer / Software Developer – Microsoft Dynamics & Power Platform
Morson Talent (Canada & USA) —Canada
- Up to $580 a day
- Full-time
- Remote
- CRM software
- Azure
- Software troubleshooting
Quick apply
7d

Discover related jobs

Based on your search for application support analyst jobs.

Business Sales Consultant, Acquisition
Imagine Wireless Inc. (Rogers Authorized Dealer) —Edmonton, AB
Valid driver's license and access to a reliable vehicle. Develop and execute territory sales plans and strategies to achieve business objectives.
$40,000–$45,000 a year
Quick apply
Reporting Analyst (18-Month Maternity Leave Coverage)
Freson Market Ltd/Freson Bros. —Stony Plain, AB
A degree, diploma or certificate in the following disciplines is an asset: computer science, engineering, data analytics, business or a related discipline.
$50,000–$60,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Solution Architect BI
Pet Valu —Markham, ON
The Sr Architect BI acts as a mentor on best practices, both for the development team and for the business in their acceptance of new BI solutions, helping them…
$110,000–$140,000 a year
Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for application support analyst in leduc, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near leduc, ab

Business Process Analyst jobs in Edmonton, AB

Technical Analyst jobs in Edmonton, AB

Cyber Security Analyst jobs in Ontario

Junior Analyst Complete Environmental Group jobs in Alberta

Business Process Analyst jobs in Vancouver, BC

Business Process Analyst jobs in Burnaby, BC

Business Process Analyst jobs in Waterloo, QC

Business Process Analyst jobs in Montréal, QC

No Experience Entry Level Data Analyst jobs in Toronto, ON

Land Analyst jobs in Alberta

Senior Software Engineer jobs in Halifax, NS

Software Engineer jobs in Victoria, BC

Senior Software Engineer jobs in Calgary, AB

Senior Software Engineer jobs in Ontario

Senior Software Engineer jobs in Regina, SK

Senior Manager jobs in Toronto, ON

Business Analyst jobs in Ottawa, ON

Technical Analyst jobs in Winnipeg, MB

Business Analyst jobs in Edmonton, AB

Technical Analyst jobs in Toronto, ON

Tier 1 Technical Analyst

Cadence Solutions Inc -
Edmonton, AB

Quick apply

Job details

Full-time
$55,000–$70,000 a year
21 hours ago

Qualifications

Defect resolution root cause analysis
Content management systems
C#
Client inquiry handling
Maintenance
Windows
Microsoft Office
SQL
Analysis skills
C++
Software quality assurance
JavaScript
Ticket management systems
Customer service orientation
Organizational skills
SharePoint
Software testing
Customer support
Root cause analysis
Status Reporting
Communication skills
Python
Client interaction
Help desk

Full job description

Company Overview:
At Cadence Solutions, we’re in the business of solving meaningful problems—and enjoying the process while we do it. We specialize in solution discovery, design, and technology innovation, helping organizations unlock the full value of modern Microsoft platforms.

We do things differently here. Our clients trust us because we build smart, practical solutions that solve real challenges—and because we’re great people to work with. At Cadence, you’ll support Managed Services and project teams delivering impactful work for global organizations, alongside colleagues who value curiosity, collaboration, and having fun while delivering excellent work.

We take our work seriously—but not ourselves. You’ll find a supportive, low-ego environment where learning is encouraged, ideas are welcomed, and people genuinely enjoy working together.

Role Overview:
As a Tier 1 Technical Analyst, you’ll be a key member of our Managed Services team and the first point of contact for clients requiring technical support. You’ll support Microsoft 365 environments, SharePoint Online, Enterprise Content Management (ECM) solutions, and related business applications. Working closely with Tier 2 Technical Analysts and project teams, you’ll assess incoming requests, troubleshoot user issues, and help ensure clients maximize the value of their Microsoft technology investments.
This role is ideal for someone early in their technical career who enjoys troubleshooting, supporting clients directly, and building strong foundational skills across Microsoft 365, SharePoint, Power Platform, ECM technologies, and modern workplace solutions.

What You’ll Be Doing:
Client Support & Issue Triage• Act as the first line of support for client inquiries via phone, email, and ticketing systems.

Assess, triage, and respond to incoming support tickets, determining appropriate next steps and escalation paths.
Communicate clearly and professionally with clients regarding issue status, expectations, and resolution.
Ensure tickets are documented accurately and escalated appropriately when required.

ECM & Application Support·

Provide ongoing support and maintenance for Microsoft 365 applications, including SharePoint Online, Microsoft Teams, OneDrive, and related business solutions.
Support ECM systems such as OpenText Content Server and their integration with Microsoft technologies.
Assist with installing, configuring, testing, and maintaining Microsoft 365 and ECM solutions.
Support the configuration, testing, and implementation of client solutions within the Microsoft ecosystem to meet business objectives.
Assist with QA testing of in-house-developed software and Microsoft-based business applications to ensure quality and reliability.
Troubleshoot user issues related to permissions, access management, document management, collaboration tools, and Microsoft 365 functionality.

Collaboration & Knowledge Sharing• Work closely with Tier 2 Technical Analysts and project teams on technical tasks such as system configuration or script development.

Liaise with external software vendors for Commercial off-the-Shelf (COTS) products as required.
Contribute to the ticketing system knowledge base and internal documentation.

Operations & Service Delivery• Participate in rotational on-call support, including some evenings and weekends.

Provide remote and, when required, on-site client support to troubleshoot issues or perform maintenance.
Contribute to regular client updates or status reporting as needed.

What You Bring:

Degree or Diploma in a related field, or equivalent experience.
Interest in technical support, troubleshooting, and client-facing work.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities.
Desire to learn new technologies and continuously improve technical skills.
Experience with OpenText Content Server or Microsoft SharePoint is an asset.
Exposure to scripting or development concepts (JavaScript, Python, C++/C#, SQL) is an asset.
Comfort working in Windows environments and with Microsoft Office.

Performance Expectations:

Respond to client tickets within defined SLAs.
Perform effective root-cause analysis and follow documented resolution pathways.
Demonstrate growing proficiency with OpenText Content Server and/or Microsoft SharePoint.
Communicate clearly and professionally with clients and internal team members.
Collaborate effectively within a team environment.

Why You’ll Love Working at Cadence:

A supportive, inclusive, and collaborative culture.
Structured training and mentorship.
Competitive compensation and comprehensive benefits.
A fun, forward-thinking environment that encourages continuous learning.

Quick apply

Refine Your Search

application support analyst jobs in leduc, ab

Tier 1 Technical Analyst

M5 Process Analyst

Senior Programmer / Software Developer – Microsoft Dynamics & Power Platform

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for application support analyst in leduc, ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected