Edmonton Southside Primary Care Network - Improvement Facilitator
The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.
Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.
Position Overview:
We have an exciting opportunity for a temporary, full-time, Improvement Facilitator to join our team! The Improvement Facilitator supports clinic teams to plan, implement, and evaluate practice improvement projects that target improvements in population health. The Improvement Facilitator liaisons with PCN member physician and nurse practitioner primary care providers (PCPs), clinic staff, Primary Care Managers, PCN multidisciplinary team (MDT) members, and the Quality Improvement team including Electronic Medical Records (EMR) Consultants, and Proactive Care Coordination Assistants (PCCAs), to work toward the overall goal of ensuring a high quality of evidence-based health care to the practice population. This will be a 12-month contract.
The Improvement Facilitator is a valuable member of the Quality Improvement (QI) team, contributing to the advancement of team-based, patient-centred care in primary care settings. The QI team works to align the goals of the Patient’s Medical Home and provincial indicators with those that are meaningful and actionable at the practice level, ultimately supporting high-quality care for the patient population. The IF plays a key role in helping clinics identify opportunities, implement changes, and sustain improvements. The IF will report to the QI Manager. To be successful, the Quality Improvement team requires a high level of collaboration. Relationship building and data collection will inform the strategic direction for each clinic individually.
The Improvement Facilitator will report to the Quality Improvement Manager.
Key Responsibilities
- Lead quality improvement discussions with PCPs and clinic teams to develop processes that support Medical Home optimization including panel management, access improvement, team-based care, and delivery of planned care for groups of patients.
- Engage PCPs and clinic teams to develop quality improvement plans that align with the objectives of the Patient’s Medical Home.
- Facilitate clinic teams to develop, implement, and evaluate improvement processes identified by the PCPs and clinic team, as well as projects originating within the PCN.
- Mentor team members on quality improvement methodologies and their application in a primary care environment.
- Be a leader and a champion for change management initiatives (e.g., CII/CPAR enrollment).
- Act as a liaison between the PCN and other provincial initiatives that support quality improvement and Medical Home transformation.
- Provide support to PCCAs and assist with their integration into clinics, as well as role optimization and reporting.
- Work collaboratively with Primary Care Managers to identify quality improvement engagement strategies for each clinic.
- Maintain quality improvement partnerships, both with internal team members and external stakeholders.
Competencies and Behaviours
- Undergraduate degree in healthcare, health promotion, business, and/or the social sciences, or related field. A Graduate degree is preferred.
- Vehicle/license.
- Understand Alberta privacy laws and act according to those laws.
- Independently innovative, creative and strategic thinker.
- Ability to generate a sense of purpose and energy towards a common goal.
- Strong ability to communicate and build networks, relationships, alliances.
- Able to identify barriers and facilitate solution development.
- Able to proactively respond to changing priorities.
- Should behave responsibly, be accountable and have excellent written and verbal skills, problem solving/critical thinking skills.
- Organized and capable of balancing many priorities.
- Support the vision and mission of the Primary Care Network.
- Preference will be given to candidates who have worked clinically within a medical home (for example Registered Nurses, Registered Dietitians, Registered Social Workers, Behavioural Health Consultants), and have experience co-designing or supporting improvement work with interdisciplinary teams and primary care providers.
Previous experience:
- Familiarity with the health system, including primary care and clinic cultures.
- 3 or more years’ experience in change management, group facilitation, and/or project management.
- Proficiency with Microsoft Office programs.
- Knowledge and experience with process improvement methodologies.
- Basic understanding of the purpose and use of multiple EMR systems.
- Interpreting data and using tools to communicate trends and inform organizational decisions.
How to Apply?
If this sounds like the role for you, please apply with your resume and cover letter directly through our website www.edmontonsouthsidepcn.ca. Application will be accepted until 10pm July 26, 2026.
Why Work for Us?
Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, education days, and professional development opportunities.
The ESPCN is a respectful and inclusive workplace. The ESPCN team is committed to employment equity. We encourage applications from all qualified candidates including, 2SLGBTQ-identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.
We thank all interested applicants, however due to the volume of resumes we receive, only those selected for an interview will be contacted.
Pay: $92,171.11-$110,866.10 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
