Under the guidance and support of the Kahnawake Shakotiia’takehnhas Community Services (KSCS) Board of Directors (BOD), the Interim Executive Director of Internal Operations and Family Services (IED) plays a critical role in creating and maintaining a supportive, compassionate, and inclusive work environment where employees feel valued, respected, and empowered. The IED, working in collaboration with the Executive Director (ED), oversees Family Services, Internal Operations, Finance, and Strategic Development by implementing visionary leadership, with a focus on promoting the well-being and mental health of all employees.
The IED is dedicated to providing direction in clear alignment with organizational goals and values, with a compassionate, focused guidance, assisting the service delivery areas to navigate moderately to complex challenges while fostering a collaborative and supportive work environment. They contribute their technical skills to finding thoughtful solutions, always keeping the well-being of staff and community in mind. They participate in the administration of budgets and may make budgetary recommendations. Additionally, the IED works collaboratively to develop schedules and determine staffing needs, ensuring a balanced workload that supports employee well-being. In their role, they provide supervision and establish accountability, support the selection, development, and evaluation of personnel, fostering an environment where individuals have the tools and support they need to succeed and contribute effectively to the team’s goals.
Through trauma sensitive approach and a commitment to legal integrity, the IED helps to foster an organizational and community culture that prioritizes trust, respect, and well-being, while upholding the organizations goals of compliance, equity, and creating a positive, resilient workplace for all.
- Under the guidance of the Board of Directors (BOD), models and fosters visionary leadership to improve performance and enhance the quality of the working environment as a means to achieving the Strategic Framework of KSCS.
- Ensures visionary leadership throughout Family Services, Internal Operations, Finance, and Strategic Development.
- Provides supervision and establishes accountability with the Directors for their respective service areas: Family Services, Internal Operations, Finance, and Strategic Development.
- Ensures optimum level of resource management in consideration of priorities of programs and services.
- Acts as a liaison between the KSCS Board of Directors and KSCS.
- Establishes and ensures sound fiscal management.
- Ensures good public relations through timely, accurate and consistent information flow throughout KSCS, the community and to external partners.
Performs any other job-related duties as may be required by the immediate Supervisor.
- Team Work: Continuously requires a level of collaboration and cooperation to get work or projects complete.
- Advising: Continuously provides information to clients and stakeholders that must be understood and explained.
- Training: Commonly provides training to clients and stakeholders.
- Types of Schedule: Regular work week, moderate flex required.
- Stress Factor: High stress in job.
- Deadlines: Numerous and tight deadlines.
- Provides consistent, objective and accurate briefings to the BOD in a professional manner.
- Directs and supervises the KSCS Directors within the designated service delivery area, promoting efficiency, transparency, and fairness in all aspects of operations.
- Establishes, maintains accurate and consistent communication flow through out the organization and the outside.
- Provides for the transparency and accountability of all employees in respect of their jobs, policy and declaration of trust.
- Enacts effective financial administration for the whole KSCS organization and effective controls for partners involved in funding that KSCS is responsible for.
- Achieves efficient outcomes of the KSCS programs.
- Provides services in a manner consistent with the terms and conditions of the employment agreement, personnel policy, standard operating procedures, and directives, that serve the achievement of the KSCS Strategic Framework.
- Fosters and maintain a positive image of KSCS by promoting a respectful and supportive environment for all employees and clients.
- Serves as a positive role model, maintaining a lifestyle that reflects the values of respect, integrity, and professionalism.
- Supervises employees with fairness, empathy, and efficiency, ensuring that staff receive the training and guidance outlined in their development plans to promote growth and well-being.
- Ensures that all Family Services areas have the necessary tools and resources to deliver high-quality, compassionate services to clients, supporting their ongoing success.
- Upholds confidentiality and privacy in all matters, ensuring trust and respect for employee’s personal information.
- Master’s Degree in Public Administration/Business Administration and three (3) to five (5) years experience in management in health and social services or community development.
- Bachelor’s Degree in Public Administration/Business and five (5) to seven (7) years experience in management in health and social services or community development.
- CEGEP (DEC) and seven (7) to ten (10) years experience in management in health and social services or community development.
- Ability to understand the mandate and Strategic Framework of KSCS and able to effectively align the organization’s resources to achieving said mandate.
- Ability to foster trust, respect, honesty, humility, courage and truth through their demonstrated competence and integrity as a leader.
- Sound knowledge of KSCS Policies, Programs, Administration and Operation Procedures and Partnerships.
- Ability to understand organizational budgets, financial statements, audits and make decisions with this information on resource allocation.
- Sound knowledge of the various types of funding arrangements (i.e. DIAND and Health Canada) and associated regulations and reporting requirements.
- Ability to negotiate funding arrangements with federal government partners.
- Thorough understanding of the challenges facing KSCS and its present and future needs in order address the issues, concerns and socio-economic problems facing the community that are relative to KSCS’ mandate.
- Sound understanding of government systems and public policy with ability to lobby and influence policy at local, regional and national levels (mainstream and aboriginal) with respect to services and programs falling under the KSCS mandate.
- Ability to identify needs and build capacity within the organization and the community to achieve mandate.
- Sensitive and open to traditional native concepts and prepared to assist KSCS adapt services to reflect cultural diversity.
- Ability to participate and facilitate in participatory decision making at all levels of the community.
- Ability to advocate and ensure Kanien’keha culture is an integral part of health and social services development within Kahnawà:ke.
- Ability to apply critical thinking to decisions based on sound research, assessment and problem-solving methods.
- Ability to speak articulately and effectively in public.
- Ability to craft articulate documents: proposals, reports, briefs and correspondence that communicate content effectively.
- Sound knowledge and ability to apply management tools, business planning, strategic planning, accounting and budgeting.
- Ability to lead multidisciplinary management teams.
- Experience in program development and planning.
- Strong computer knowledge and skills in order to work with the software and technology of KSCS.
- Ability to deal effectively with the pressures and demands of living in the community and balancing personal and work life (if applicable).
- Lifestyle must reflect that of a positive role model.
- Valid driver’s license and own a vehicle for travel.
- Knowledge of Kanien’keha and French.
