Care Supervisor - Lethbridge
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca (https://recruiting.ultipro.ca/CBI5000CBHIG/cbihomehealth.ca).
Because Your Care Matters.
CBI Home Health is looking to hire a Care Supervisor in Lethbridge.
Vacancy Disclosure: This job posting is for new vacancies.
Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.
Our Total Rewards offerings include:
- Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
- Comprehensive Benefit and Retirement packages.
- Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
- Employee Assistance Program.
- Paid orientation, training and development with opportunities to grow your career.
What you will do
As a Care Supervisor within our CBI Home Health team, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders. Showing the way as a Regulated Health Professional (RN or LPN), you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RN/LPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.
Deliver Exceptional Client and Family Care.
- Provide a positive, person‑centered experience by ensuring clients and families feel informed, supported, and involved in their care.
- Complete timely and comprehensive assessments, including initial, interim, and drop‑in visits, using standardized tools and documentation practices.
- Develop, implement, and update individualized care plans that meet client needs and align with funder requirements.
- Respond to concerns or complaints promptly, escalating when necessary and identifying opportunities to improve service delivery.
Lead and Support Direct Care Providers
- Onboard, coach, and mentor field staff to promote strong clinical practice and service excellence.
- Conduct regular performance check‑ins, annual reviews, and support training needs with clear action plans.
- Foster engagement, retention, and teamwork through positive communication and recognition.
- Successful staff recruitment and retention strategies and effective workforce planning – hiring decisions, orientation and onboarding contributes positively to retention, turnover meets targeted rate, staffing levels are appropriate.
Ensure Quality, Safety and Risk Management
- Promote a culture of safety by completing risk assessments, monitoring missed visits, and supporting safe clinical care.
Support timely follow‑up on incidents, investigations, and quality audits, ensuring policies and procedures are consistently applied.
- Uphold Infection Prevention & Control (IPAC) practices and ensure compliance with safety training and regulatory requirements.
Manage Caseloads and Documentation Requirements
- Maintain accurate, timely documentation that meets funder, regulatory, and organizational standards
- Monitor care delivery through reports, communication logs, and chart reviews to ensure visit compliance and quality care.
- Collaborate with internal and external partners, including funders, interdisciplinary teams, and retirement home staff, to support seamless service delivery.
What you will need to be successful
- Possess a current registration with applicable regulatory nursing provincial body (CLPNA) as a Registered Nurse or Registered Practical Nurse/Licensed Practical Nurse
- 2 years of supervisory experience and/or experience within the home health industry
- Computer skills – Proficiency with Microsoft Office Suite, ability to effectively use MS Teams and scheduling systems
- Possess a valid driver's license with access to a reliable vehicle with insurance
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.
CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.
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