Lethbridge Ab Customer service coordinator Jobs – 1 Openings This Week

Service Advisor & Customer Experience Coordinator
Western Tractor Company Inc. —Lethbridge, AB
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Paid time off
9d

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Service Advisor & Customer Experience Coordinator

Western Tractor Company Inc. -
Lethbridge, AB

Apply Now

Job details

9 days ago

Qualifications

Computer operation
Customer service
Microsoft Office
Administrative experience
Accounting
Communication skills
Mechanical knowledge

Full job description

Service Advisor & Customer Experience Coordinator

Be the first face customers see and the one that keeps everything running behind the scenes. If you enjoy helping people, staying organized, and being at the center of a busy, team-driven environment, this is your chance to build a career in a key support role. This role is the hub of the service department, combining front desk reception, service writing, and administrative support. You will create a smooth, professional customer experience while supporting service operations and assisting the sales and parts teams when needed.

Key Responsibilities

Front Desk and Customer Service

Greet customers in person and over the phone in a friendly, professional manner

Direct calls and inquiries to the appropriate departments

Answer questions and provide updates on service work

Maintain a clean, organized, and welcoming front desk and showroom

Builds and promotes a strong "Team and One Enterprise" approach to all employees

Service Writing and Coordination

Create work orders using the "Standard Work Order Process"

Open, update, and close work orders accurately and efficiently

Communicate with customers about service progress, completion, and invoicing

Review invoices, post outside vendor costs, and ensure work orders are ready for billing

Track equipment deliveries, pickups, and service logistics

Assist with scheduling work and supporting technician workflow

Payments, Billing and Sales Support

Process customer payments including cash, debit, and credit and balance transactions

Assist with accounts receivable follow-ups and outstanding invoices

Support the sales team with deposits, customer updates, and documentation

Help ensure all work orders are billed accurately and on time

Administrative and Team Support

Maintain service files, records, and customer profiles

Order and manage office and service department supplies

Assist with payroll preparation, vacation tracking, and reporting

Help coordinate training, meetings, and team events

Provide backup reception support and assist other departments as needed

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

All other duties as assigned by Service Manager

Requirements

Strong customer service and communication skills
Highly organized with the ability to multitask in a fast-paced environment

Ability to problem solve and effectively resolve conflicts

Comfortable using computers including Microsoft Office and service systems

Basic accounting or cash-handling experience is an asset

1-3 years of service writer or administrative experience preferred

Mechanical or agricultural familiarity is an asset

Work Environment

Office and front desk setting with frequent customer interaction

Lifting up to 25lbs is required

Fast-paced, especially during peak seasons

Combination of sitting, standing, and computer work

Ability to work individually and as part of a team

Occasional overtime or weekend work may be required

Benefits

Reasons to Join Western Tractor!

We keep our team current by investing twice as much in training as any other JD dealer in Southern Alberta both inside and outside of our dealership.
Sponsorship to practice your skills and earn on-the-job hours toward your Apprenticeship or Journeyperson designation
Comprehensive benefits package including an employer matched Registered Retirement Savings Plan.
We understand the importance of work-life balance and provide paid time off beginning at 3 weeks in your first year of employment.
A competitive compensation scale, incentive programs, and advancement opportunities.
We provide you with state-of-the-art agriculture equipment and technology to do your job.

Ready to Grow Your Career?

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Apply Now

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Service Advisor & Customer Experience Coordinator

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