Lincoln, On Concierge front desk hotel Jobs – 1 Openings This Week

Front Desk Agent (Full-time) | The Jordan Hotel
The Jordan Hotel —Lincoln, ON
- $18 an hour
- Weekends as needed
- Sales
- Marketing
- Customer service

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Front Desk Agent (Full-time) | The Jordan Hotel
The Jordan Hotel —Lincoln, ON
Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift.
$18 an hour

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Front Desk Agent (Full-time) | The Jordan Hotel

The Jordan Hotel -
Lincoln, ON

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Job details

Full-time
$18 an hour

Qualifications

Sales
Marketing
Customer service
Hospitality Management
Computer skills
Communication skills

Full job description

Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.

Key Responsibilities:

Check-in’s, check-out’s, and handling all guest registrations
Making and modifying reservations
Hotel Operator and Concierge duties
Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
Ensure timely and accurate customer service at all times for in-person guests and telephone calls
Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
Maintain knowledge of hotel property and surrounding area
Perform any other tasks as assigned by management

Requirements & Qualifications:

Previous experience in a customer service position
Strong communication skills (verbal and written) with guests, management, and co-workers
Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
Proven ability in organization, working under pressure, meeting tight deadlines, and strong attention to detail
Exceptional conflict resolution skills for effective internal and external customer interactions
Exceptional computer skills
Previous working experience with Opera Cloud computer system preferred
Availability to work weekdays, weekends, and holidays
Ability to work with minimal supervision

If you have a passion for hospitality and possess the necessary qualifications, we invite you to apply for the Front Desk Agent position with us.

We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-562-4155 Ext 332

We do not use AI as part of the recruitment process.

This posting is open for an existing vacancy.

We wish to thank all applicants for their interest in a career with us. Only those selected for an interview will be contacted.

Apply Now

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Front Desk Agent (Full-time) | The Jordan Hotel

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