Job Description
All Makes/All models Technician
GENERAL SUMMARY:Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to Ford’s quality and time standards. Complies with Ford and dealership’s safety and environmental programs and practices. Automotive services may include, but are not limited to driveability, suspensions, alignments, steering, heating and air conditioning, basic and ABS brakes and exhaust systems.Reports To: Service Manager or Lead Technician
DUTIES AND RESPONSIBILITIES:
- Achieving High Standards Principal Duties and Responsibilities:
- Promotes dealership by presenting professional image, positive attitude, and clean work area.
- Road tests vehicles to ensure repairs are completed properly.
- Suggests additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified.
- Completes service and repair assignments correctly, to pass quality inspections or test drives.
- Collects all necessary information before requesting parts (e.g., model year, etc.).
- Maintains sufficient personally-owned tools; keeps tools in good working order.Additional Duties and Responsibilities:
- Notifies shop foreman and service advisor if delays are expected.
- Maintains cleanliness of the customer's vehicle.
- Submits all claims promptly.
- Working Effectively With Others
Principal Duties and Responsibilities:
- Promotes a productive working relationship with others.
- Actively listens to concerns; takes action to respond to others’ needs.
- Speaks clearly, concisely, and effectively.
- Provides clear and legible record of service completed for both customer and dealership use.
- Has an approachable style; fosters open communication through active listening.
Additional Duties and Responsibilities:
- Assists Service Advisors, if necessary, to explain completed repairs to a customer.
- Assists other technicians when needed.
- Responsible for other duties as assigned and/or required by business need.
- Handling Pressure principal Duties and Responsibilities:
- Effectively handles and implements changes in Service Department.
- Listens to and supports new ideas and approaches; adapts to change quickly.
- Maintains composure when faced with multiple demands.
- Meets or exceeds flat rate time allowances.
- Additional Duties and Responsibilities:
- Successfully performs overlapping tasks.
- Managing Complexity Principal Duties and Responsibilities:
- Prioritizes work to meet demands and customer needs.
- Makes decisions regarding repair options; asks for assistance as necessary.
- Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
- Takes necessary steps to minimize time spent waiting for parts.
- Coordinates with Parts Department to ensure parts are available to complete repair.
- Understanding and Using Business Knowledge Principal Duties and Responsibilities:
- Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organized at all times.
- Performs factory warranty repairs according to established procedures.
- Follows all hazardous waste and safety regulations and company policies.
- Utilizes Ford-provided technical assistance (e.g., Technical Hotline, OASIS, WDS, IDS, other)
- Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.
- Acquires necessary training as required.
- Applying the Basics Principal Duties and Responsibilities:
- Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
- Uses computer to look up repair orders.
- Uses manuals including diagrams as necessary to complete the repair order.
- Properly disposes of used parts and returns unused parts to the parts counter person.
- Completes time ticket correctly.
- Follows safety rules and regulations.
- Completes warranty repair orders according to policy.
- Returns special tools and reference materials to their designated locations.
SKILL REQUIREMENTSSkills required to perform principal/additional duties and responsibilities:
- Achieving High Standardsfocuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
- Working Effectively with Othersfocuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
- Handling Pressurefocuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
- Managing Complexityfocuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
- Applying the Basicsfocuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
- Understanding and Using Business Knowledgefocuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.
EDUCATION/CERTIFICATION REQUIREMENTSEducation, training and certifications should clearly demonstrate the possession of the knowledge and skills stated above.
- High School degree or equivalent preferred
- Other certifications or licenses as required by provincial law
- Driver’s license
- certification preferred in one or more of the following areas:
- Electrical or Electronic Systems
- Brakes
- Heating and Air Conditioning
- Suspension and Steering
- Manual Drive Train and Axles
- Automatic Transmission and Transaxle
- Engine Performance
- Engine Repair
- AMVIC-Bonus to have
- SGI-Bonus to have
- Minimum 2 years experience in automotive repair or service; 4 or more years preferred
- Tools required to perform repairs and services
PHYSICAL REQUIREMENTS:WORKING CONDITIONS:
- Moving about the dealership to complete auto service and repair
- Using hand and/or power tools and equipment consistent with industry standards
- Using computer to look up information
Job Type: Full-time
Application Questions
You have requested that Indeed ask candidates the following questions:
- Do you have the following license or certification: AMVIC?
- Do you have the following license or certification: Driver's Licence?
- Do you have the following license or certification: SGI?
- How many years of Automotive Technician experience do you have?
- Are you in Lloydminster, AB?
Job Type: Full-time
Experience:
- Automotive Technician: 2 years (required)
Licence/Certification:
- Driver's Licence (required)
Work Location: In person
