Who We Are
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.
Our Mission
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.
Our Values
Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.
Why Employees Want to Work with Us
We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Vacation Policy based on Length of Service; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Social Gatherings; Employee Innovation Program; and Corporate Discount Card.
Overview
Reporting to the General Manager, and working closely with the Assistant General Manager, Leasing Team and Head Office departments, the Leasing Administrator is responsible for supporting the professional leasing administration and operational coordination of a Centurion Property Associates Inc. ¦The MARQ managed student housing community.
The Leasing Administrator ensures leasing administration, compliance, reporting, resident documentation, operational audits and property readiness are completed accurately and efficiently while supporting occupancy goals, resident satisfaction and operational excellence.
Responsibilities
Relationship Development
Build and maintain positive relationships with prospective and current residents.
Develop strong working relationships with internal departments and external stakeholders.
Support collaboration across Leasing, Operations, Finance, Revenue Accounting Team, Marketing.
Customer Service
Respond professionally to resident and prospective resident inquiries by phone, email and in person. Resolve resident concerns or escalate appropriately. Provide proactive communication regarding leasing documentation, insurance, transfers and move-in requirements.
Leasing Administration & Compliance
Support daily leasing administration from application through move-in. Support audits of applications, Secured Forms, Trackers and supporting documentation. Support the maintenance of application trackers, pending audits and leasing records. Coordinate and submit completed lease documentation with Revenue Accountants. Prepare and manage the Approved Lease Lists for the General Manager. Support lease deposit tracking and resident documentation compliance via the approved templates and Post Lease Checklist (PLC). Support the administration of the tenant insurance compliance platforms. Regularly review insurance submissions via the insurance platform and update PLC/Yardi records accordingly. Follow up on outstanding insurance requirements and escalate exceptions as required.
Ongoing Operations
Be responsible for ensuring all Centurion Property Associates' policies and procedures are adhered to at all times. Respond to Resident inquiries, concerns and complaints in a timely, professional and compassionate manner. Follow up with prospective Residents, assist with the application process, conduct property tours, and support leasing activities to achieve occupancy goals while maintaining strong closing ratios.
Prepare and maintain accurate leasing documentation, Resident correspondence and operational records. Complete Daily Traffic Reports (DTRs), market surveys, occupancy reports, leasing summaries and operational audits, including website, social media, application, tour booking and turnover tracker reviews, escalating discrepancies or trends to the General Manager.
Ensure leasing offices and model suites are clean, fully stocked and presentation-ready for tours, open houses and other leasing initiatives. Coordinate with on-site teams to address presentation and operational concerns, support Facebook Marketplace advertising, and order leasing office supplies as required.
Assist with the timely collection and deposit of rental payments and follow up on outstanding balances as required. Support the Assistant General Manager and General Manager with work orders, purchase orders, vendor coordination, document management, unit turnover activities and other administrative or operational duties. Participate in process improvement initiatives and perform other duties as assigned.
Administration and Reporting
Support the preparation and maintenance of leasing reports, occupancy data and administrative records. Maintain lease takeover and transfer trackers, resident rosters and related communications, ensuring information is accurate and up to date. Complete hydro audits, verify utility account setup and closure requirements (where applicable), follow up on outstanding accounts and support administrative requests related to hydro adjustments. Maintain organized leasing files and documentation, complete general clerical duties, and perform other administrative tasks as assigned.
Requirements
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A passion for excellence in customer service delivery;
- A minimum 2 to 3 years’ of administration experience;
- Experience in Property Management or Student Housing/Residence considered an asset;
- Strong interpersonal and oral communication skills;
- Excellent organizational skills with a strong ability to prioritize and multi-task;
- Able to work both independently and comfortably as part of a team;
- Aptitude for working in a deadline-oriented environment;
- Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
- Forward thinking with an ability to develop creative strategic solutions to difficult issues in a timely manner;
- Strong command of MS Office products: Word, Excel, PowerPoint, Outlook;
- Commitment to discretion and confidentiality; and
- Experience with Yardi property management systems considered an asset.
Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.
