London, On Bilingual customer service representative Jobs – 5 Openings This Week

Customer Care Representative (Remote & Bilingual Preferred)
Waste Solutions Canada —London, ON
- $46,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
10d
Hybrid Bilingual Call Center Agent (French/English Required)
Bill Gosling Outsourcing (Main) —London, ON
- $21 an hour
- Full-time
- Bilingual
- English
Quick apply
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply

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Customer Care Representative (Remote & Bilingual Preferred)

Waste Solutions Canada
London, ON

Quick apply

Job details

Full-time
$46,000 a year
10 days ago

Qualifications

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Communication skills

Full job description

Customer Care Representative (Bilingual Preferred)

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4 years.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a Customer Care Representative.

Base Salary: $46,000.00

Job Type: Existing Vacancy

Shifts: Tuesday to Saturday

Job Description:

The Customer Care Representative will carry the responsibility ensuring exceptional interactions between vendors and clients. Reporting to the CX Manager, their primary responsibility is to serve as a liaison, providing first-class support in responding to email, calls and chat requests. The Customer Care Representative's key responsibilities include scheduling services, problem-solving, and coordinating temporary services, all while ensuring that every customer touchpoint is thoroughly documented in our custom CRM system.

Responsibilities:

The roles and responsibilities of this position include but may not be limited to:

Respond promptly and professionally to client and vendor inquiries via phone, email, or chat.
Provide accurate information regarding services and policies.
Resolve customer complaints and issues efficiently and effectively.
Always maintain a positive and empathetic attitude towards clients and vendors.
Receive incoming service requests and ensure services are booked with vendor
Coordinate and receive quotes where appropriate to schedule pick ups and arrange other adhoc services.
Monitor the progress of service calls and provide updates to clients as needed.
Handle emergency situations calmly and efficiently, dispatching appropriate resources promptly.
Maintain accurate records of client interactions in CRM.
Update schedules, services and other information in CRM as acquired.
Collaborate closely with other departments to ensure seamless communication and coordination.
Assist with administrative tasks such as data entry and processing paperwork as needed.
Sensor Management
Identify trends or recurring issues and escalate them to the appropriate departments for resolution.
Provide feedback to management on process improvements and customer service enhancements.
Additional Duties as assigned

Requirements:

3+ years in Customer Care or related role
Proficiency in Microsoft Office (Word, Excel & Outlook)
Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
Ability to strengthen client relationships through ongoing clients interactions
Exceptional organizational & Communication Skills
Fluent in both English & French considered an asset

Why Work at Waste Solutions?

Team atmosphere with great company culture
Competitive salary
Group Benefits Plan
RRSP Matching
Company events
Employee Assistance Program (EAP)

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.

Quick apply

Refine Your Search

bilingual customer service representative jobs in london, on

Customer Care Representative (Remote & Bilingual Preferred)

Hybrid Bilingual Call Center Agent (French/English Required)

Bilingual Customer Service Team Lead / Supervisor – Remote

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