Start date: September 8th 2026
Mandatory Training: 8am - 4pm Mon - Fri for 6 weeks, onsite at 380 Wellington St. London, Ont.
After training: Hybrid - Once a month on site (Subject to change)
Flexible business hours:
8am- 9pm Mon - Fri (Rotational)
9am - 5pm (Every other Saturday)
Pay Details
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, you’re encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you with the pay details for this role.
Department Overview
At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as: credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Where You’ll Work
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We’re hosting in-person training and onboarding sessions at 3500 Steeles Ave East, Markham Ont. for 6 weeks to ensure you’ve got everything you need to succeed in your new role.
Interview Process
Hiring manager will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)
Company Overview
Our Promise
At TD, our commitment to our people is what makes us the Better Bank. This commitment – our Colleague Promise - is our pledge that no matter where you work at TD, you’ll have the chance to:
Learn new skills, grow your career, explore new opportunities across the Bank, and ultimately gain new perspectives to help you succeed.
Experience a culture of care where all colleagues are respected, included, appreciated, and supported.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high-quality materials that reflect our commitment to our business, customers, and communities. Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and remotely where it makes sense for the work. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. Our purpose to enrich the lives of our customers, communities, and colleagues, and this underscores how we approach innovation and the capabilities we’re developing to shape the future of banking.
Whether you’ve got years of banking experience or just starting your career in financial services, we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we plan to keep growing – and we hope you do too.
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Our Community Involvement
Each day, we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life and help us accomplish our purpose to enrich the lives of our customers, colleagues and communities.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
