london on inbound call center representative Jobs – 1 Openings This Week

Customer Service Coordinator I - ALCC
[[division]] —London, ON
- $40,000–$57,000 a year
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care

Other jobs to consider

Find your next job by exploring related positions.

Hybrid Call Center Agent
Bill Gosling Outsourcing —London, ON
As a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions.
$17.60 an hour
Quick apply
Sales Customer Care - London Honda
AutoCanada Inc. —London, ON
Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products,…
$20 an hour
Quick apply
9h

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative
Beyond Bilingual Inc. —Pickering, ON
Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries. Efficiently manage and resolve customer complaints…
Up to $54,000 a year
Quick apply
9d
Intermediate Billing Analyst - Bilingual
Demand For HR —Markham, ON
Call Centre Billing Representative, handling approximately 30-40 inbound calls per day. Communicate clearly, effectively, and empathetically to customers both…
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for inbound call center representative in london on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

inbound call center representative jobs near london on

Customer Service Coordinator jobs in London, ON

Customer Service Coordinator jobs in Calgary, Ab

Customer Service Coordinator jobs in Montréal, Qc

Coordinator jobs in Calgary, Ab

Customer Service Coordinator jobs in Bradford, On

Customer Service Coordinator jobs in Kitchener, On

Service Canada Centre jobs in Red Deer, Ab

Health Care Coordinator jobs in Toronto, On

Financial Service Representative jobs in Toronto, On

Customer Service Coordinator I - ALCC

[[division]] -
London, ON

Apply Now

Job details

$40,000–$57,000 a year

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Sales
Customer service
SAP
English
High school diploma or GED
Computer skills
Phone etiquette
Medical terminology
Marketing

Full job description

Requisition ID:

66179

Title:

Customer Service Coordinator I - ALCC

Division:

[[division]]

Location:

London, Ontario

Salary Range:

Salary Minimum:

$40,000

Salary Maximum:

$57,000

Arthrex Inc. is hiring a Customer Service Coordinator to deliver the Arthrex Experience on every interaction in accordance with company standards, policies and procedures. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

This individual will need to reside near London, Ontario, Canada.

Essential Duties and Responsibilities:

To respond to Arthrex customer’s inquiries and process purchase orders via phone, email/fax efficiently, delivering the Arthrex Customer Experience every day.
Ability to make quick decisions and respond to customer inquiries in a professional manner.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Adherence to Quality and Compliance Guidelines.
Follow the Arthrex standardized order entry process to ensure 100% accuracy for all orders
Assist customers by determining order status and working to resolve shipping, invoice, or product related problems and questions
Builds and maintains relationships with other business units for collaboration resolution of customer issues and process improvements.
Properly handles and troubleshoots all customer interactions for first contact resolution.
Extends Arthrex Experience to all Agency Office Personnel and Sales Representatives
Responsible for monitoring workflows at the end of the day to ensure all orders have been processed correctly and follows up on failures accordingly.
Required to work flexible hours as needed by department to include mandatory month end until 7 PM or upon completion of all orders submitted.
Required to work extended hours during fiscal & calendar year end to ensure all orders are processed and shipped on time.

Education and Experience:

High school diploma or equivalent required

One year customer service experience required

Customer Contact Center experience preferred

Bilingual in French and English Preferred

Order processing and SAP experience preferred

Knowledge and Skill Requirements/ Specialized Courses and/or Training:

Excellent phone etiquette. Computer literacy and ability to multitask.

Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices.

Machine, Tools and/or Equipment Skills:

Demonstrated advanced technical skills, specifically proficient in Microsoft Word, Excel, Outlook, and Power Point. Experience working in a Contact Center Platform managing both outbound and inbound calls.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Arthrex Benefits

Medical, Dental and Vision Insurance
Life Insurance & Long Term Disability Insurance
Annual Bonus
Free Onsite Lunch
Tuition Reimbursement Program
Paid Parental Leave
Paid Time Off
Employee Assistance Provider (EAP)

Arthrex, Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

Refine Your Search

inbound call center representative jobs in london on

Customer Service Coordinator I - ALCC

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for inbound call center representative in london on

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected