Huron invites applications for the position of:
Manager, Information Technology Operations
Huron University stands out among post-secondary institutions in Canada. With a commitment to redefining Liberal Arts education, Huron offers a unique university experience that places equal emphasis on ethical leadership, community engagement, and academic excellence.
As the founding institution of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students. Huron’s mission is to develop Leaders with Heart from all backgrounds, fostering a vibrant and inclusive community while preparing students to be engaged citizens who transform the sectors they work in.
Your Opportunity
Reporting to the Director, Information Technology, the Manager, Information Technology Operations is a dynamic leadership role responsible for ensuring the effective delivery of technology services across the Huron campus. This position oversees IT operations, helpdesk services, technology infrastructure, cybersecurity initiatives, and technology-related projects while managing a team of IT professionals and student interns.
The successful candidate will help align daily IT operations with Huron’s strategic objectives, support continuous improvement initiatives, collaborate with internal staff and faculty and external partners, and contribute to the development and implementation of technology strategies that improve department efficiency.
Key Responsibilities:
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Lead and support a team of IT Coordinators and student interns that fosters professional development, mentorship, and service excellence.
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Manage IT helpdesk operations, service levels, ticket volumes, and escalated technical support issues.
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Oversee the lifecycle management of end-user technology, classroom technology, servers, and telecommunications systems.
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Maintain and enhance the organization’s computing environment, ensuring reliable, secure, and efficient operations.
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Develop and implement procedures for hardware, software, operating systems, and technology inventory management.
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Collaborate with Western Technology Services and external vendors to support infrastructure, server environments, backups, and network services.
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Provide project management support to a variety of technology projects from planning through execution, ensuring projects are delivered on time and within budget.
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Identify and mitigate security vulnerabilities and advise leadership on emerging cybersecurity risks and best practices.
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Research industry trends and emerging technologies and recommend solutions that improve operational effectiveness and support Huron’s strategic priorities.
Qualifications:
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Post-secondary education in Computer Science, Information Technology, or a related field. A specialization in IT Service Management and/or IT Governance is preferred.
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Minimum five (5) years of progressively responsible experience in information technology, including leadership and service management experience.
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Experience supporting both PC and Mac computing environments.
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Expertise in desktop support technologies and management tools, including Active Directory, SCCM, Group Policy, MDT, and PDQ.
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Strong knowledge of networking technologies, server administration, hardware infrastructure, and operating systems.
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Knowledge of cybersecurity principles, threat mitigation strategies, incident response processes, and security best practices.
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Strong technical troubleshooting, analytical, and problem-solving skills in classroom and audio-visual technologies.
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Excellent organizational and time-management skills with the ability to manage multiple priorities and deadlines.
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Exceptional written, verbal, and interpersonal communication skills.
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Demonstrated ability to build collaborative relationships with a diverse range of stakeholders.
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Commitment to providing outstanding customer service and supporting an inclusive and respectful workplace.
Compensation:
This is a full-time, permanent position. Salary commensurate with experience: $80,000 - $95,000
Application Information
Qualified candidates are encouraged to submit their resume and cover letter by Tuesday, September 8, 2026.
Completed applications can be submitted on Huron’s ADP Career portal.
We thank all applicants for their interest, only those selected will be contacted.
Inclusivity Statement:
Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We welcome those who have a demonstrated commitment to upholding the values of equity, diversity, and inclusion and who may contribute to the diversification of ideas. We encourage applications from all qualified individuals, especially those from members who have been historically disadvantaged and marginalized, including racialized persons/persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and 2SLGBTQIA+ persons.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. For a confidential inquiry or to request accommodation support, please contact Huron HR by phone at 519-438-7224 or email at [email protected] at any time during the recruitment process.
Land Acknowledgement:
We acknowledge that Huron University is located on the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with one Spoon Covenant Wampum. This land continues to be home to diverse Indigenous peoples whom we recognize as contemporary stewards of the land and vital contributors to our society.
Use of AI in screening:
Applications are received through an ATS system. Currently, all applications are reviewed, and the use of AI is not used in automatically filtering out applications.
