This posting is for the Fall 2026 – Spring 2027 academic year.
As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western's Residences. Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, maintenance concerns, and general questions about Western and residence services and amenities are the primary responsibilities of the role. Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building. Residence Clerks are expected to be vigilant at all times and are expected to report any suspicious activity to Residence Life Staff or Western Special Constables. Hours of work will vary, with shifts primarily being evenings, weekends and overnights. Applicants must be available to work all types of shifts.
Qualifications
Required training will be in-person August 24 to August 28, 9a-5p. Regular working schedule will start September 5. Hours of work are typically evenings (4:30pm - 12:30am), overnights (12:30am-8:30am), and on weekends. Applicants may be required to work special event dates (such as Orientation Week, Homecoming, Halloween, and St. Patrick’s Day).
Applicants must have a strong knowledge of Microsoft Windows and possess a general understanding of all Microsoft Office products. Applicants must have good customer service skills, and be fluent in both written and spoken English.
Education:
- Secondary School Diploma
- 1-2 years of post-secondary education is preferred
Experience:
- Minimum 2 years customer service experience is required
Skills, Abilities & Expertise:
- Reliable, dependable and the ability to consistently work weekends and overnight shifts
- Excellent written and verbal communication skills and an ability to express ideas clearly
- Must have a strong knowledge of working in a Windows based environment
- Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
- Strong customer service skills and an ability to deal with difficult people
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
