The Senior Manager of Business Process is responsible for mapping workflows to outcomes and leverage Jira while maintaining a strategic vision for our expanding SaaS ecosystem (serving as the primary owner for our Enterprise SaaS ecosystem (including UKG, D365, Ironclad, and specialized rail applications). If you enjoy, problem solving, and a company that promotes a strong safety culture, this opportunity is for you!
Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload services, and more. With over 50 operations, we are the 3rd largest locomotive fleet in Canada and growing!
Why Join Us?
- Be a key player in shaping the financial future of a leading rail service company
- Work in a dynamic environment that values innovation and efficiency
- Competitive compensation and benefits package
Opportunity Overview
The Director of Technology is responsible for leading the organization’s technology strategy, operations, and infrastructure while supporting business growth through mergers, acquisitions, and divestitures. This role ensures reliable, secure IT operations and provides leadership for IT due diligence, integration planning, and post-merger execution.
Key Responsibilities
(Individual Contributor - 60%)
- Workflow Architecture: Translate complex freight rail operational, supply chain, and logistics processes into highly automated, scalable Jira Cloud workflows.
- Jira Cloud Administration: Design and maintain Jira custom fields, permission schemes, post-functions, screen schemes, and advanced native automations.
- Data-Centric Design: Architect workflows and SaaS applications with the end-state in mind, ensuring data is captured cleanly to support downstream reporting and BI initiatives.
- Enterprise Business Applications: UKG, Dynamics 365 (D365), Ironclad, Concur, and specialized rail/logistics platforms (LocomotiveDB, CedarAI, RSI, etc.), focusing on post-go-live support and continuous optimization.
- Business Analysis: Partner directly with transportation and logistics stakeholders to extract, refine, and document business requirements.
(Leadership & Strategy - 40%)
- Team Leadership: Manage, mentor, and upskill a small team of 2–3 Business Systems Analysts, establishing high standards for workflow mapping and system design.
- Strategic Data Vision: Partner with leadership to explore the "art of the possible" for centralizing SaaS data, helping guide the strategy toward platforms like Azure Data Lake and Power BI.
- Resource & Intake Management: Oversee the team’s intake queue, balancing daily operational support with long-term process-building projects.
- Stakeholder Alignment: Act as the strategic bridge between frontline transportation operations, executive leadership, and future technical data resources
Key Skills & Attributes
- Strategic thinker with strong business acumen
- Excellent communication with technical and non-technical stakeholders
- Ability to operate effectively in fast-paced, high-change environments
- Strong risk assessment and decision-making skills
- Proven leadership and change management capabilities
Qualifications & Experience
- Experience: 5+ years of experience in Business Systems Analysis or Platform Management, with at least 4+ years leading or mentoring analysts.
- Domain Expertise: Proven background in the freight rail, logistics, supply chain, or transportation sectors, with a strong understanding of operational lifecycles.
- Jira Cloud: Experience configuring Jira Cloud, managing product access, building cross-project automations, and leveraging Atlassian ecosystem features (automation, confluence).
- Conceptual Data Literacy: Strong theoretical understanding of how SaaS data models, APIs, and webhooks extract data to feed modern BI ecosystems (e.g., Data Lakes, Power BI). Hands-on data engineering is not required, but conceptual strategy is critical.
- Process Mapping: Strong proficiency in workflow visualization tools (e.g., Lucid chart, Visio) to map complex, multi-system operational flows.
- Familiarity with the capabilities of Microsoft Azure or Power BI ecosystems.
Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required.
