Manitoba Senior customer service representative Jobs – 4 Openings This Week

Senior Customer Service Representative, Escalations
IntouchCX —Winnipeg, MB
- $20 an hour
- Full-time
- Hospitality
- Customer service
- High school diploma or GED
- Dental care
- Vision care
12d
Senior Customer Service Representative, Escalations (Overnight)
IntouchCX —Winnipeg, MB
- $20 an hour
- Full-time
- Hospitality
- Customer service
- High school diploma or GED
- Dental care
- Vision care
12d

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Assist all customers through inbound calls, emails, and/or chats. Our *Customer Service Representatives (Spanish Bilingual)* are passionate about delighting…
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Senior Customer Service Representative, Escalations

IntouchCX -
Winnipeg, MB

Apply Now

Job details

Full-time
$20 an hour
12 days ago

Qualifications

Hospitality
Customer service
Call center
High school diploma or GED
Guest services
Communication skills

Full job description

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Senior Customer Service Representatives, Escalations!

Are you an experienced problem solver with a background in high-level customer service or hospitality? Do you thrive on turning difficult situations into positive outcomes through high-touch support? Are you interested in a rewarding career working with the world’s most exciting brands?

As a Senior Customer Service Representative, Escalations on our Community Support team, you will take ownership of sensitive, urgent, and high-stakes cases for our global community of guests and hosts. This is a senior-level role responsible for stepping in when standard support isn't enough. You will drive complex issue resolution, deliver empathetic and effective solutions, and rebuild confidence in the platform through exceptional service.

We are looking for experienced professionals with drive and ambition—people who want a career path, not just a job. Your background in handling escalated or high-emotion situations, combined with punctuality, performance, and positivity, will set you up for success!

Benefits of Working as a Senior Customer Service Representative, Escalations:

Flexible schedules
Competitive salary - $20/hr
Industry-leading benefits - Health, Dental, Vision
Amazing career growth opportunities

Working as a Senior Customer Service Representative, Escalations, You Will:

Exercise discretion when delivering case outcomes, including making financial decisions when necessary
Clearly explain policies and processes in user-friendly language
Provide feedback and insights on tools, processes, and policies
Handle complex, high-value, and high-urgency escalations from guests and hosts
Serve as the single point of contact for assigned cases
Support hosts and guests enrolled in wide range of pilots designed to enhance customer experience
Maintain accuracy and security of customer information

Working as a Senior Customer Service Representative, Escalations, You Have:

A high school diploma (or equivalent).
Experience in supporting clients within hospitality or technology platforms (Preferred)
At least 2 years of customer service, call center, contact center, guest services, or hospitality experience
Experience handling escalated or high-emotion customer situations.
Great communication skills, both verbal and written
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB

Availability: Full time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Pay: $20.00 per hour

Benefits:

Dental care
Extended health care
Flexible schedule
Vision care

Work Location: In person

Apply Now

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Senior Customer Service Representative, Escalations

Senior Customer Service Representative, Escalations (Overnight)

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