Manotick On Customer service representative Jobs – 127 Openings This Week

Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley
Serco North America —Ottawa, ON
- $24.35–$30.11 an hour
- Part-time
- High school diploma or GED
- Computer skills
Bilingual Customer Service Representative
Saand —Ottawa, ON
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Customer Service Representative (CSR)
Dufresne Furniture and Appliances —Ottawa, ON
- $18–$21 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
Bilingual Customer Service Specialist
Tech Mahindra —Ontario
- $21 an hour
- Full-time
- Remote
- CRM software
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
7d
Customer Service Representative
Spicers Canada —Ottawa, ON
- Weekends as needed
- English
- Microsoft Office
- Data entry
Quick apply
Member (Customer) Services Representative
Ukrainian Credit Union Limited —Ottawa, ON
- From $40,000 a year
- Weekends as needed
- Customer service
- English
- Financial services
- Dental care
- Employee assistance program
Quick apply
6d
Customer Service Representative
Spicers Canada —Ottawa, ON
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
Bilingual Customer Service Advisor (French / English)
Echelon Insurance —Ontario
- $40,800–$62,700 a year
- Hybrid work
- Microsoft Word
- English
- Analysis skills
- Wellness program
- Tuition reimbursement
Quick apply
Guest Services Agent - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- $22.87 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Dental care
Quick apply
1d
Sales and Customer Service
Flooring Liquidators —Ottawa, ON
- $21 an hour
- Part-time
- Microsoft Word
- Sales
- English
Quick apply
2d
Sales/Customer Service Representative
Prestige Business Strategies inc —Ottawa, ON
- $750–$1,250 a week
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
Customer Experience Associate - Rentals - Lake Opeongo - Algonquin Park
Algonquin Outfitters —Ontario
- $17.60 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Store discount
- Dental care
Quick apply
Customer Service Sales Associate
NEXGEN EXECUTIVES —Kanata, ON
- $45,000–$53,000 a year
- Full-time
- No experience needed
- Communication skills
Quick apply
1d
Customer Sales Representative
TMAlpha inc. —Ottawa, ON
- $41,500–$61,900 a year
- Immediate opening
- Sales
- Customer service
- No experience needed
Quick apply
Customer Service and Sales Consultant
iTan Advanced Tanning Studios —Kanata, ON
- $17.60 an hour
- Part-time
- Customer service
- Merchandising
- Cleaning
Quick apply
14h
Customer Service/Sales Representative
Green Unlimited Inc —Ottawa, ON
- From $20 an hour
- Weekends as needed
- CRM software
- Google Suite
- No experience needed
- Dental care
- Vision care
Quick apply
2d
Customer Service and Sales Consultant
iTan Advanced Tanning Studios —Kanata, ON
- $17.60 an hour
- Part-time
- Customer service
- Merchandising
- Cleaning
Quick apply
8h
Customer Service and Sales Consultant
iTan Advanced Tanning Studios —Nepean, ON
- $17.60 an hour
- Part-time
- Customer service
- Merchandising
- Cleaning
Quick apply
14h
Customer Service Representative (On Site)
NTT DATA Canada, Inc. —Nepean, ON
- $19 an hour
- Full-time
- CRM software
- High school diploma or GED
- In-person
- Disability insurance
- Dental care
7d
On-Site Customer Service Representative
NTT DATA Canada, Inc. —Ottawa, ON
- $19 an hour
- Full-time
- CRM software
- High school diploma or GED
- In-person
- Disability insurance
- Dental care
7d

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Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley

Serco North America -
Ottawa, ON

Apply Now

Job details

Permanent | Part-time
$24.35–$30.11 an hour

Qualifications

French
Workplace safety policies
High school diploma or GED
Decision making
Client services
Customer service orientation
Occupational Health and Safety (OHS) regulations
Computer skills
Customer support
Class G Licence

Full job description

Available in 2 locations

Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley

Available in 2 locations

Ottawa Walkley, Ontario, CA, K1V 6P5

Ottawa Canotek, Ontario, CA, K1J 9M1

Ottawa Walkley, Ontario, CA, K1V 6P5

Category: Customer Service

Job ID: 33525

widget: Part-Time

Other

No - Teleworking not available for this position

$24.35-$30.11

Position Description & Qualifications

SUMMARY/PURPOSE:

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

KEY RESPONSIBILITIES:

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

HEALTH AND SAFETY:

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

OTHER/PROJECTS:

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.
Must be Fluent in French

KNOWLEDGE and EXPERENCE:

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

SKILLS/COMPETENCIES

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

MENTAL AND PHYSICAL EFFORT:

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

WORKING CONDITIONS:

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].

Apply Now

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