maple on senior qa specialist Jobs – 99 Openings This Week

Client Solutions Team Manager
The Portfolio Group —Toronto, ON
- $95,000–$105,000 a year
- Full-time
- Management
- Communication skills
- Time management
- Dental care
Quick apply
9d
Senior Manager Retail AML/ATF
Scotiabank —Toronto, ON
- Finance
- Bachelor's
- Business
Systems Testing/QA Specialist - Senior (3x)
Procom —Toronto, ON
- $58.50–$78.00 an hour
- Immediate opening
- Azure
- Writing skills
- DevOps
Quick apply
2d
Product Manager, Customer & Marketing
Harry Rosen —Toronto, ON
- $105,000–$130,000 a year
- Full-time
- Product management
- APIs
- In-person
Systems Testing / QA Specialist - Contract
Compugen Inc —Toronto, ON
- $45–$60 an hour
- Contract
- Data analysis skills
- Analysis skills
- Software development
3d
Mortgage Risk Specialist
Strive Capital —Toronto, ON
- $62,000–$95,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Inside Sales & Account Management Specialist
Empack Spraytech Inc. —Brampton, ON
- $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
RQ10534 - Senior Systems Testing/QA Specialist
Source Code —Toronto, ON
- Full-time
- DevOps
- Agile
- AI
Quick apply
RQ11055 - 3 x Sr. Systems Testing/QA Specialist
Source Code —Toronto, ON
- $54.22–$81.34 an hour
- Full-time
- Azure
- DevOps
- SQL
Quick apply
1d
RQ00447 - Systems Testing/QA Specialist - Senior
Source Code —Toronto, ON
- Full-time
- DevOps
- Java
- Bachelor's
Quick apply
RQ10089 - Systems Testing/QA Specialist - Senior
Source Code —Toronto, ON
- Full-time
- Azure
- DevOps
- Agile
Quick apply
RQ10021 - Systems Testing/QA Specialist - Senior
Source Code —Toronto, ON
- Full-time
- DevOps
- Databases
- JavaScript
Quick apply
Senior Specialist - Business Analysis
LTM —Toronto, ON
- $90,000–$120,000 a year
- Sales
- Salesforce
- Bachelor's
- Disability insurance
- Dental care
Quick apply
RQ09431 - Sr. Systems Testing/QA Specialist
Source Code —Toronto, ON
- Full-time
- Hybrid work
- Azure
- DevOps
- Agile
Quick apply
RQ09873 - Sr. Systems Testing/QA Specialist
Source Code —Toronto, ON
- Full-time
- DevOps
- Agile
Quick apply
Systems Testing/QA Specialist (Contract)
Cyber-Infomax Solutions Inc. —Toronto, ON
- $55–$60 an hour
- Temporary
- Hybrid work
- Azure
- DevOps
- SQL
Quick apply
2d
RQ10676 - Sr. Systems Testing/QA Specialist
Source Code —Toronto, ON
- Full-time
- Azure
- DevOps
- APIs
Quick apply
Sr. Quality Site Specialist
McKesson —Brampton, ON
- $99,100–$132,100 a year
- Microsoft Office
- Databases
- Bachelor's
14d
Senior Specialist, Quality Assurance
Shoppers Drug Mart / Pharmaprix —Toronto, ON
- $68,000–$93,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
RQ09636 - Sr. Systems Testing/QA Specialist
Source Code —Toronto, ON
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply

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senior qa specialist jobs near maple on

Client Solutions Team Manager

The Portfolio Group -
Toronto, ON

Quick apply

Job details

Permanent | Full-time
$95,000–$105,000 a year
9 days ago

Qualifications

Management
Call center
Communication skills
Time management

Full job description

As the Client Solutions Manager, you will serve as a strategic leader overseeing the comprehensive end-to-end client lifecycle. You will direct high-performing teams across Onboarding, Credit Operations, Retention, and Client Solutions to uphold a "best-in-class" service standard.

Your core mission is to instill a culture of First Call Resolution (FCR), expertly balancing peak operational efficiency with ambitious revenue growth and retention targets. This role demands a data-centric leader who is as comfortable navigating technical workflows as they are managing high-stakes client relationships.

You will be working full-time in office, in Downtown Toronto off of King and Union Station

Monday-Friday: 9:00-5:30pm; however some flexibility may be required

Primary Responsibilities

Performance Coaching & Mentorship: Dedicate the majority of your time to hands-on coaching, driving improvements in the client journey and overall KPI attainment.
Operational Management: Direct the daily operations and reporting for the Onboarding, Credit, and Solutions teams to ensure a frictionless transition from the point of sale to active client status.
FCR Strategy: Champion a First Call Resolution framework across all communication channels to reduce client effort and maximize satisfaction scores.
Quality & Development: Execute structured individual coaching and team performance reviews. Identify skills gaps with a focus on Quality Assurance (QA), Customer Satisfaction (CSAT), and long-term professional growth.
Workforce Oversight: Monitor live telephony metrics-including On-Queue adherence and Average Handle Time (AHT)-to ensure consistent compliance with Service Level Agreements (SLAs).
Churn Mitigation: Analyze patterns in cancellations or account inactivity to design and deploy proactive "save" strategies and continuous service enhancements.
Executive Reporting: Curate detailed performance dashboards for the SVP of Client Solutions and the Senior Leadership team, providing visibility into retention rates, revenue generation, collections, and departmental health.
Root Cause Analysis: Investigate client interaction trends to ensure all touchpoints are handled with professional courtesy, accuracy, and speed.
Escalation Management: Act as the final internal point of contact for complex client issues, resolving grievances through superior experience design.
Reputation Management: Directly address and resolve high-visibility negative experiences, including those originating from Social Media platforms.
Front-line Engagement: Lead from the front by taking live calls regularly, ensuring you remain proficient in internal systems and connected to current client sentiment.

Required Experience

Industry Expertise: A minimum of 5+ years of experience within a high-volume Call Centre or Contact Centre environment.
Leadership Track Record: 5+ years of direct people management experience, specifically leading professional-level teams.

Candidate Profile

Cross-Functional Leadership: Proven success collaborating with senior executives and inter-departmental teams to optimize operational metrics and retention.
Team Development: A demonstrated ability to mentor and manage diverse functions, including Onboarding specialists, Retention experts, and Credit Operations staff.
Data Storytelling: A robust analytical background with the ability to translate complex data sets into clear, actionable narratives for stakeholders.
Agility: A resilient, "can-do" mindset with the capacity to thrive in a high-growth, rapidly evolving environment.
Communication Excellence: Exceptional time management skills and the ability to distill complex information into concise, persuasive presentations.
Innovation: A forward-thinking approach to problem-solving, consistently introducing fresh ideas to stabilize retention and unlock future growth opportunities.

Perks and Benefits

Day off on your birthday
Enhanced Benefits with Health and Dental Coverage
We offer a Registered Retirement Savings Plan (RRSP) Matching Program
Downtown Location
Vacation Days increase after 2 and 5 years' service

51459CN

INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.

Quick apply

Refine Your Search

senior qa specialist jobs in maple on

Client Solutions Team Manager

Senior Manager Retail AML/ATF

Systems Testing/QA Specialist - Senior (3x)

Product Manager, Customer & Marketing

Systems Testing / QA Specialist - Contract

Mortgage Risk Specialist

Inside Sales & Account Management Specialist

RQ10534 - Senior Systems Testing/QA Specialist

RQ11055 - 3 x Sr. Systems Testing/QA Specialist

RQ00447 - Systems Testing/QA Specialist - Senior

RQ10089 - Systems Testing/QA Specialist - Senior

RQ10021 - Systems Testing/QA Specialist - Senior

Senior Specialist - Business Analysis

RQ09431 - Sr. Systems Testing/QA Specialist

RQ09873 - Sr. Systems Testing/QA Specialist

Systems Testing/QA Specialist (Contract)

RQ10676 - Sr. Systems Testing/QA Specialist

Sr. Quality Site Specialist

Senior Specialist, Quality Assurance

RQ09636 - Sr. Systems Testing/QA Specialist

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