Markham, On Service desk analyst Jobs – 21 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Senior IT Support Analyst
TD Bank —Toronto, ON
- $81,600–$115,200 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Paid time off
4d
Service Desk Analyst
BGIS —Markham, ON
- $47,118–$58,897 a year
- Full-time
- Writing skills
- Windows
- Microsoft Office
Service Desk Analyst
Town of Ajax —Ajax, ON
- $38.06–$40.77 an hour
- Full-time
- Research
- Windows
- Administrative experience
- Wellness program
2d
Service Desk Analyst (6-Month Contract)
CBI Home Health —Toronto, ON
- $47,000–$57,000 a year
- On call
- Bachelor's
- No university degree
- Time management
- Employee assistance program
- Flexible schedule
Quick apply
4d
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Inventory management
- Maintenance
Quick apply
Analyst, IT Operations & M3 Support - Ontario Hybrid - 14 Month Contract
Circular Materials —Toronto, ON
- $65,000–$75,000 a year
- Contract
- Hybrid work
- Azure
- Computer Science
- Windows
Quick apply
1d
Business Analyst
Capgemini —Toronto, ON
- $43.35–$67.74 an hour
- Contract
- Hybrid work
- Hotel
- SQL
- APIs
- Dental care
- Vision care
10d
Bilingual IT Support Analyst
Hyundai Motor Company —Markham, ON
- $70,300–$89,000 a year
- Rotating shift
- Inventory management
- Maintenance
- English
- Dental care
- Paid time off
13d
Bilingual IT Support Analyst
Hyundai Auto Canada Corp. —Markham, ON
- $70,300–$89,000 a year
- Rotating shift
- Inventory management
- Maintenance
- English
- Dental care
- Paid time off
12d
Systems Analyst II
BGIS —Markham, ON
- $75,440–$94,300 a year
- Weekends as needed
- Hybrid work
- Azure
- Maintenance
- English
Analyst, IT Operations and M3 Support - BC Hybrid - 14 Month Contract
Circular Materials —Toronto, ON
- $65,000–$75,000 a year
- Overtime
- Hybrid work
- Azure
- Computer Science
- Windows
Quick apply
1d
Active Directory Analyst
Coreio Inc —Woodbridge, ON
- $30–$35 an hour
- Communication skills
Quick apply
3d
Head of Information Technology (I.T.)
Kenaidan Contracting Ltd —Greater Toronto Area, ON
- $150,000–$180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid time off
Quick apply
Infrastructure Support Analyst
Scotiabank —Toronto, ON
- 12 hour shift
- Python
- Tuition reimbursement
Lead ERP Developer
Green Infrastructure Partners —Markham, ON
- $105,000–$135,000 a year
- Full-time
- Computer Science
- SQL
- Mentoring
Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)
Info-Tech Research Group International —Toronto, ON
- Inventory management
- English
- Windows
Quick apply
4d

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Bilingual Customer Service & Product Specialist (French/English)
Home Coffee Solutions —Mississauga, ON
Assist customers with navigating the Shopify online store, placing orders, and resolving checkout issues. Comfortable presenting and demonstrating products in…
$21–$25 an hour
Quick apply
7d
IT Support & Infrastructure Administrator
Crane Supply —Vaughan, ON
Diploma or degree in Information Technology, Computer Science, or a related field or equivalent experience. Install, configure, and maintain computers, mobile…
$55,000–$60,000 a year
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Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year
Service Desk Analyst
Town of Ajax —Ajax, ON
Strong ability to communicate technically with non-technical customers. Natural teaching skills help customers understand the issue, often allowing them to…
$38.06–$40.77 an hour
2d

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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

service desk analyst jobs in markham, on

Manager, End User Support Services

Senior IT Support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst (6-Month Contract)

IT Support Specialist

Analyst, IT Operations & M3 Support - Ontario Hybrid - 14 Month Contract

Business Analyst

Bilingual IT Support Analyst

Bilingual IT Support Analyst

Systems Analyst II

Analyst, IT Operations and M3 Support - BC Hybrid - 14 Month Contract

Active Directory Analyst

Head of Information Technology (I.T.)

Infrastructure Support Analyst

Lead ERP Developer

Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)

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