Job Description:
The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.
Join our friendly team of arts enthusiasts as an Usher at Toronto’s most exquisite venue—the renowned Koerner Hall. Ushers will work an average of two to three shifts per week, sharing in our audience’s passion for music across a season of classical, jazz, world music, and pop concerts (plus readings, lectures, operas, and more). Conveniently located between St. George and Museum stations, The Royal Conservatory offers front-of-house staff a flexible schedule, a stunning work environment, and the opportunity to watch concerts by exceptional local and international artists. This is a great opportunity to gain work experience, earn supplementary income, and meet people who are passionate about the arts.
- Provide exemplary patron service to all customers and clients using the services of the TELUS Centre.
- Perform Front of House functions such as ticket scanning, patron seating, program distribution, and upkeep.
- Direct and manage patron traffic to maintain safe and effective flow in all public areas.
- Troubleshoot and resolve patron dissatisfaction in an efficient, professional, and kind manner.
- Remain current and up-to-date with all Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility.
- Maintain a current knowledge of events and services available in and around the Centre to be able to expertly respond to patron and client inquiries.
- Communicate and enforce house policies with respect to late calls, cameras/recording devices, etc.
- Monitor quality of stage sound, auditorium temperature, the physical space (seats, floors, railings) and report deficiencies to supervisors.
- Assisting and guiding guests with special needs and patrons with disabilities.
- Coordinating with Security and providing assistance in case of emergency, as needed.
- Ensure patrons’ overall comfort during the performance.
- Perform other related duties as required.
Job Requirements:
- Must be friendly and enjoy engaging with a wide variety of people.
- Experience working with others in a fast-paced and busy environment.
- Experience and interest in the performing arts is considered a significant asset.
- Strong problem-solving and decision-making skills, coupled with the ability to remain calm under pressure.
- Excellent communication and interpersonal skills.
- Customer service orientation and the ability to deal effectively with situations requiring. diplomacy, tact, friendliness, and firmness.
- Attentiveness and ability to react quickly to any situation that may arise.
- Ability to handle rowdy and disruptive patrons.
- Professional, empathetic and patient.
- Collaborative team player.
- Prolonged periods of standing.
- Our event schedule changes week to week. Availability is required primarily during evenings and Sunday afternoons. Must be available to work 2-3 shifts per week.
- Anticipated to start September 2026 when RCM's 2026-2027 performance season begins.
- This opportunity is for an existing vacancy.
- AI Disclosure: AI is not being used to screen, assess, or select applicants.
Interested candidates are asked to submit a cover letter and current résumé online (please upload a single file combining both documents) at https://www.rcmusic.com/about-us/careers-royal-conservatory. Applications will be accepted until a suitable candidate has been identified.
The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Human Rights, Inclusion and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.
